Hotline Advocate (Sunday to Monday, 6:30a-3p)

Job Description

Summary 

Under the direction of the Hotline Supervisor, the Hotline Advocate will be responsible for answering our 24-hour Hotline and will provide oversight of our Shelter and Second Step properties. The Hotline Advocate will be responsible for conducting telephonic and in person intakes for victims of domestic violence, seeking shelter and will support shelter. 

Duties and Responsibilities 

• Responsible for overseeing Hotline office and related Emergency Shelter activities during assigned shift. The Hotline Advocate may be the only staff present on-site and will be solely responsible for coordinating all Shelter activities, with assistance available from the On-call Supervisor for crisis and safety matters at the Shelter and Second Step facilities. 

• Answer hotline and provide crisis intervention and referrals to callers. 

• Assure that the hotline office is clean and available to clients and callers during all shifts. 

• Conduct screening and intakes on the phone and at the Emergency Shelter. 

• Conduct screenings and assisting clients with entering Safety Net program.  

• Provide individual crisis intervention, de-escalation, and emotional support, as needed to callers and program clients 

• Complete client intake forms, files, and log entries on database system and generate reports for grants and other required purposes. 

• Monitor client charts to ensure quality of documentation.  

• Conduct house checks and assist to facilitate client daily activity, such as group attendance, chores, and meetings. 

• Assist with facility upkeep, cleaning and preparing rooms for incoming clients for the emergency shelter program.   

• Assist in maintaining client homes are stocked with food and supplies, and pantry and closets organized. 

• Assist in organizing donations and providing clients with emergency clothing, hygiene products and additional supplies.  

• Monitor security cameras and safety facilities.  

Qualifications

• Some college coursework in a Human Services field or commensurate work experience required.  

• Associate or bachelor's degree preferred. 

• Bilingual Spanish required. 

• Experience in providing crisis intervention, trauma informed care, and support. 

• Exceptional problem solving and conflict resolution skills. 

• Strong written and verbal communication skills. 

• Proficiency in Microsoft Office, including Outlook, Word, and Excel and working knowledge of computer database program entry and report generation. 

• Complete the 40-hour Domestic Violence Advocate certification training post-hire. 

Salary : $21 - $22