What are the responsibilities and job description for the YMCA in Westfield - Member Service Desk Rep. Weekday Evenings 4-9PM and Weekends position at Human Resouces Department?
Part Time Perks
Free certifications (depending on position)Free YMCA of Greater Indianapolis membershipFlexible schedulesChildcare provided when actively working (up to 20 hours per week)RetirementEmployee Assistance ProgramVendor Discounts
POSITION SUMMARY
The primary function of this position is to provide excellent member services.
MINIMUM QUALIFICATIONS
· At least 16 years of age
· High school diploma or equivalent preferred
· Basic member service skills and telephone etiquette
· Data entry skills and basic computer proficiency using standard word processing
· Ability to learn and use YMCA software programs
· Math and calculator proficiency
· Knowledge of filing and basic office procedures and the ability to use the copier and fax machine
· Obtain and maintain required training (refer to YMCA Training Plan) and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.
ESSENTIAL FUNCTIONS
1. Provide safe environment for all participants, volunteers and staff and may aid staff and members during emergencies.
2. Greet members with a smile and represent the four core values of respect, responsibility, honesty and caring.
3. Process program registrations, payments and credit requests for members and participants.
4. May assist with giving presentations to prospective members.
5. May process memberships (paperwork and postings).
6. May create membership photo IDs and issue temporary cards as needed.
7. May make wellness and massage appointments.
8. Answer phone calls and give accurate information regarding the Branch programs and/or membership.
9. Check opening and closing cash drawer for proper amount and denominations.
10. May balance funds and receipts after each shift.
11. Document any concerns voiced by members.
