What are the responsibilities and job description for the Business Development Coordinator position at Human Resource Certification Institute, Inc.?
* This position may primarily be performed remotely, however, candidates must live within 50 miles of our headquarters office (1725 Duke Street, Alexandria, VA 22314).
Hourly rate of pay equates to approximately $60,000 – 65,000/year and is commensurate with experience.
Please apply online at https://www.hrci.org/about-hrci/hrci-careers.
Who we are:
HRCI®, headquartered in Alexandria, Virginia, is the premier credentialing and learning organization for the human resources profession. For over 50 years, we have set the global standard for HR expertise and excellence through our commitment to the development and advancement of businesspeople in the people business. HRCI develops and offers world-class learning, as well as the administration of eight global certifications and is dedicated to helping professionals achieve new competencies that drive business results. We are a dynamic non-profit with a hard-working, committed team. Want to know more about what life is like at HRCI? Find out more about us at https://www.hrci.org/about-hrci/life-at-hrci.
Why HRCI:
- We are a 2024 Washington Post Top Workplace!
- Be part of a dynamic and passionate team of professionals focused on driving the organization forward.
- Have the autonomy to grow your career and opportunities for professional development.
- Highly rewarding work in a fun, team-oriented culture.
- Great benefits (health insurance, generous time off, 401(k) match, parental leave) and a flexible working environment.
Position Overview:
HRCI is seeking a highly organized and detail-oriented Business Development Coordinator to support the operational and strategic needs of the Business Development team. This position will play an integral role in driving organizational growth by qualifying leads, supporting prospecting initiatives, and managing key processes such as data administration, voucher programs, and transaction workflows. The ideal candidate will excel at managing multiple projects in a fast-paced team environment, demonstrate strong organizational and communication skills, and ensure seamless collaboration with internal departments and external partners.
- Provide logistical and operational support for HRCI webinars, virtual events, and trade conferences, ensuring seamless execution.
- Manage data entry, clean-up, and maintenance of conference leads, voucher transactions, and partner profiles within the CRM to support accurate reporting and sales activity.
- Document business development activities, track customer interactions, and compile reports on voucher redemptions, partner engagements, and emerging sales trends.
- Oversee the lifecycle of HRCI’s voucher programs, including issuance, redemption tracking, expiration management, and partner compliance with program policies.
- Serve as the primary administrative liaison for the Certification Preparation Provider (CPP) network, assisting with voucher redemption, compliance inquiries, and general operational needs.
- Assist partners and customers with exam scheduling through Pearson VUE, including eligibility extensions, rescheduling requests, and fee processes.
- Support the implementation and administration of HRCI’s scholarship program at trade events, ensuring effective execution and strategic impact.
- Coordinate catering, meeting setup, and logistics for interdepartmental meetings and Business Development team initiatives.
- Collaborate with the Marketing team on event coordination, conference planning, and promotional activities to enhance HRCI’s presence at industry events.
- Facilitate the operations of Second Chance Insurance purchases and Build Your Own Bundle options, ensuring partners maximize program benefits.
- Analyze transactional data to identify trends in customer activity, voucher usage, and partner performance, providing actionable insights for business growth.
- Participate in testing and process enhancements within the CRM to drive operational efficiencies and improve system workflows.
The Skills You Need to Succeed:
- Bachelor's Degree, required
- 2 years of relevant experience
- Experience working with CRM software like Hubspot, Microsoft Dynamics 365 or Salesforce, required
- Comfortable navigating social media platforms particularly LinkedIn and Facebook, required
- Demonstrated experience working with spreadsheets and data refinement through AI tools, required
- Background in sales and/or membership management, preferred
- Strong communications skills, both verbal and written
- Strong organizational skills with attention to detail
- Exceptional interpersonal skills, exhibits a positive attitude and a professional demeanor
- Strong Microsoft Office Suite skills
- Ability to prioritize changing work responsibilities in real-time
- Ability to work with creativity and flexibility in a fast-paced environment
- Ability to work collaboratively with internal and external stakeholders
- Ability to follow schedules, prioritize and meet deadlines
- Ability to create new processes and demonstrate sound judgment
- Constant learner and open to change
Salary : $60,000 - $65,000
