What are the responsibilities and job description for the Client Access Lead position at Human Resources Center of Edgar and Clark Counties?
The Client Access Lead (CAL) serves as a key liaison between the reception team and the Access Director, supporting the supervision and delegation of daily front desk operations. This individual leads by example, delivering exceptional customer service to clients, visitors, and internal staff. Core responsibilities include overseeing insurance eligibility and benefits verification for both scheduled appointments and walk-ins, as well as troubleshooting and resolving patient access issues, escalating when necessary. The CAL monitors front desk workflows to ensure efficient check-ins, timely appointment scheduling, and financial clearance.
BASIC DUTIES:
1. Answer the telephones and handle all queries from the public and persons served.
2. Screen persons entering organization and direct persons to correct destination.
3. Ensure knowledge of staff movements in and out of the organizations.
4. Monitor visitors access and maintain security awareness
5. Provide general administrative and clerical support
6. Prepare correspondence and documents as needed
7. Accept deliveries, apply postage as well as receive/sort mail.
8. Schedule, reschedule, and cancel appointments as needed.
9. Tidy and maintain the reception area as well as the seating area
10. Prepare daily bookkeeping log as well as receive co-pays/fees.
11. Travel between Paris/Marshall office locations as needed.
12. Opening and/or closing both the Paris/Marshall office locations.
DESIRABLE QUALIFICATIONS:
1. Computer knowledge and experience.
2. Mathematical Ability.
3. Record keeping ability and experience.
4. Detail oriented.
5. Ability to greet the public and be professional.
MINIMUM QUALIFICATIONS:
1. At least 18 years of age
2. High school diploma or general equivalency diploma
4. Ability to pass all pre-employment background checks
5. Ability to pass pre-employment drug screening
PHYSICAL REQUIREMENTS: (can be met with or without reasonable accommodations)
1. Sit, up to 100% of the time.
2. Lift, push, pull and carry up to 20 pounds, 11-40% of the time.
3. Reaching in front of body, up to 75% of the time.
4. Bending. 11-40% of the time.
5. Ability to climb stairs.
6. Simultaneous use of hand, wrist, and finders, 76-100% of the time.
7. Talking 76-100% of the time.
8. Hearing for ordinary conversation 76-100% of the time.
9. Visual acuity for 20’’ or less, 76-100% of the time
JOB HAZARDS:
1. Blood Borne Pathogens. Universal precautions are required.
2. Ergonomics: this job may involves repetitive motion and/or keyboard related activities. Ergonomic procedures are required.
Job Type: Full-time
Pay: From $17.05 per hour
Benefits:
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Day shift
- Evening shift
Work Location: In person
Salary : $17
