Test Development Specialist

Are you interested in making a difference in the community? Are you committed to helping Commonwealth cities and towns hire a well-qualified, diverse public safety workforce? Are you good at paying attention to detail, enjoy working with other people, and looking for a growth opportunity?

The Commonwealth of Massachusetts Executive Department is one of the state's largest employers with over 46,000 employees that span 11 Secretariats and 70 plus agencies. From Accountants to X-ray technicians with hundreds of titles in between, we are one employer with many career opportunities. The Commonwealth is looking for leaders, thinkers, creators, and innovators. We are a diverse workforce that reflects the diverse population that we serve.

The Human Resources Division (HRD) is an agency within the Executive Office for Administration and Finance. HRD provides support to state agencies in all matters relating to the Commonwealth's classification, compensation, benefits, recruitment, training & employee development, civil rights, collective bargaining and workers compensation administration.

The Human Resources Division’s Civil Service Unit seeks a detail-oriented team player to work within its Civil Service Unit. This is a great opportunity to work on a team that ensures communities and public agencies have the well-qualified, diverse candidate pool they need to effectively deliver public safety services to their residents and constituents

Civil Service Unit Overview:

The Civil Service Unit within HRD is responsible for testing potential public safety personnel and working with cities, towns, and state agencies to ensure they have a qualified, diverse pool of candidates. Annually, the unit tests over 10,000 potential public safety candidates for a variety of positions, including police and fire, environmental police, and corrections officer candidates.

Duties and Responsibilities:

• Professionally collaborate with a variety of people, both inside and outside the Civil Service Unit
• Collect, analyze, and organize data from applicant tracking system (NeoGov) and Microsoft Excel
• Records exams requested
• Assist in the Assessment Center process: coordinate delegation agreements, reviewing requests, reviewing forms, reviewing eligibility, generating invoices, sending score notices to candidates
• Tracks Assessment Center progress steps in a spreadsheet
• Notifies team members of Assessment Center updates
• Creates exam posters for entry level and promotional exam job titles
• Run reports out of our applicant testing system (NeoGov), organizes, and present applicant demographics
• Run reports out of NeoGov for Freedom of Information Act requests
• Classify and combine data using a set of rules
• Assist in investigating test appeals
• Create Education and Experience claims for promotional exams
• Score Education and Experience for promotional exams
• Compile, gather and send Answer Sheet Reviews for requested candidates
• Assists with the administration of Assessment Centers and computerized examinations
• Assists with customer inquiries received by email or phone
• Identify administrative challenges and propose new solutions to improve processes

Preferred Qualifications:

• Proficiency in Microsoft Office and Adobe Pro
• Experience with Assessment Centers
• Experience collaborating with Test Development of Test Administration teams
• Experience working with an applicant tracking system
• Attention to detail and superior organizational skills
• Ability to work independently and as part of a team
• Analytical nature
• Strong interpersonal skills and critical thinking
• Clear written and verbal communication skills
• Willingness to learn
• Flexibility
• Time management and ability to multi-task
• Comfort working in a hybrid work environment
• Interest in learning about pre-employment testing