VOCATIONAL REHABILITATION CAREER TRAINING SPECIALIST - 12032024-63770

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION, PUTNAM COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0012452_VR_Career_Training_Specialist_Putnam_12924.pdf

This is an on-site position

Qualifications

Graduation from an accredited college or university with a bachelor's degree and one year of full-time professional-level experience in one of the following fields: business management, education, training, employment or career consulting/counseling, human resources, social services or human services case management, or vocational rehabilitation.

OR

Full-time professional-level experience in one of the following fields: business management, education, training, employment or career consulting/counseling, human resources, social services or human services case management, or vocational rehabilitation may be substituted on a year-for-year basis, up to four (4) years.

Substitution: Any additional graduate coursework may substitute for the required experience on a year-for-year basis up to one (1) year.

Necessary Special Qualifications: Applicants for this class must:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Submit to a review of their status on the Department of Health's vulnerable persons registry;
• Possess a valid driver's license if driving is an essential function of the position.

Examination Method: Education and Experience,100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Overview

This classification works under general supervision and is responsible for Vocational Rehabilitation (VR) Career Training Specialist duties of routine difficulty; and performs related work as required. An employee in this class is responsible for assisting and supporting customers in their pursuit of career opportunities. This position delivers a broad array of individualized community-based services based on the unique needs of the customer. This class differs from the VR Career Training Coordinator in that the latter is responsible for cultivating and maintaining workforce partnerships to increase employment opportunities for VR customers.

Responsibilities

• Supports and delivers individualized, person-centered services based on the unique needs of the customer according to the referral source. Actively listens to customer and assists in development of career and training goals/strategies by creating a career/vocational plan.
• Researches training opportunities such as certifications, apprenticeships, and internships with the customer to assist in achieving employment objectives. Explores social capital contacts with customer concerning their career profile needs.
• Assists customer in the creation of a professional email account. Supports customer in creating and operating online job-search accounts through the Department of Labor or other relevant sources. Assists customer with completing and submitting physical or virtual job applications and professional résumés.
• Facilitates virtual and/or in-person job shadowing. Conducts tours of local businesses with customers to assist in identifying career interests.
• Conducts or coordinates mock interviews with customers and utilizes other virtual mock interview applications as appropriate to assist customers.
• Identifies independent living resources in the local community to assist with community access and inclusion. Assists customers with identifying, exploring, and utilizing transportation opportunities such as preparing for a driver's exam or learning local transportation routes.
• Supports customers with pre-vocational training services such as certification training and industrial equipment training. Assists customers in community work-based learning sites.
• Provides individualized support to the customer and business by assisting with job site orientation, job skill training, job coaching, job retention and/or other support services.
• Tracks and documents customer's progress accurately and timely in the case management system. Maintains contact with customer to help reach the desired training outcomes.
• Collaborates with VR internal staff and takes appropriate action as needed.
• Assists internal/external stakeholders on community-based pilots or specialized training projects.

Competencies (KSA's)

• Knowledge of customer service and relevant laws/policies.
• Skills in motivating customers, active learning/listening, critical thinking, problem solving, and documenting progress.
• Ability in innovation, facilitating, instructing, and written comprehension/expression.
• Competency in communication, customer focus, approachability, judgment/decision-making, and time management.

Tools & Equipment

Use of relevant office equipment and software such as smart phone/tablet, printer/scanner, and laptop as required.