VOCATIONAL REHABILITATION FIELD SUPERVISOR - 12312024-64352

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION, MONTGOMERY COUNTY

For more information, visit the link below:

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0012748_VR_Field_Supervisor_Montgomery_11325.pdf

This is a hybrid position

Qualifications

Education and Experience: Graduation from an accredited college or university with a master¿s degree and experience equivalent to four years in a combination of professional vocational rehabilitation and/or social services work.

Substitution of Education for Experience: Additional post-graduate course work credit received from an accredited college or university in any social and/or behavioral science may substitute for the required experience on a month-for-month basis, to a maximum of two years (e.g., post-graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).

Substitution of Experience for Education: Additional qualifying experience in the vocational rehabilitation field as a supervisor may be substituted for the required education on a year-for-year basis, to a maximum of two years.


Necessary Special Qualifications: Applicants for this class must:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Submit to a review of their status on the Department of Health's vulnerable persons registry;
• Possess a valid driver's license if driving is an essential function of the position.

Examination Method: Education and Experience,100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Overview

Summary: Under general supervision, is responsible for professional field supervisory work of average difficulty; and performs related work as required.

Distinguishing Features: An employee in this class supervises a small staff providing professional vocational rehabilitation counseling services. An employee in this class will monitor and address performance in the achievement of program goals. This class differs from the DHS Program Supervisor in that an incumbent of the latter is responsible for professional human services program supervisory work of considerable difficulty. This class differs from the VR Support Coordinators in that the incumbent coordinates professional vocational rehabilitation activities for individuals with disabilities. This class differs from VR Counselor in that the Counselor provides professional vocational rehabilitation counseling services and guidance to the VR Support Coordinator.

Responsibilities

• Supervises VR field staff direct reports and conducts related performance management. Promotes Vocational Rehabilitation (VR) field staff cohesiveness through continuous education and team building activities. Provides professional development training to attract and retain highly qualified professionals.
• Reviews current policy and procedure to offer suggestions to Regional Supervisor regarding training needs as well as provides suggestions for amendments and/or new policy and procedures not already established.
• Conducts case review analysis to ensure quality assurance for VR Customers. Provides coaching, guidance to field staff and identifies trends and barriers to ensure delivery of person-centered, high-quality services. Reports and provides feedback to Regional Supervisor on caseload equity, program goals, objectives, accomplishments, and problem areas.
• Ensures community engagement to include diverse populations of individuals with disabilities by conducting program evaluation - for example reviewing caseloads to ensure adequate engagement of VR customers (age groups, race, ethnicity, etc).
• Reviews scheduled reports to make data driven decisions to improve the quality of service delivery and ensure efficient case management.
• Works with internal and external partners and provides suggestions and recommendations, identifies barriers, and develops solutions for complex issues impacting employment.
• Reviews and approves electronic case file documents and services for customers as completed by VR Counselors, when necessary.
• Develops activities to ensure teams are embracing person-centered thinking and planning continuously and consistently.
• Assists the Regional Supervisor with strategic outreach plans to increase local community engagement and share the DHS mission, vision, and values across all stakeholders.
• Collaborates with partners such as programs within DHS to ensure clear communication and seamless delivery of service.
• Promotes VR through reviewing, collecting, and sharing customer success stories which demonstrate a positive customer journey.
• Reviews expenditure trends to ensure purchases and services are fiscally responsible in accordance with policies and procedures.

Competencies (KSA's)

Competencies:

• Decision Quality
• Problem Solving
• Delegation
• Directing Others
• Time Management
• Conflict Management
• Written Communications
• Approachability
• Building Effective Teams
• Fairness to Direct Reports
• Motivating Others

Knowledge:

• Administration and Management
• Education and Training
• Law and Government
• Personnel and Human Resources
• Psychology
• Sociology and Anthropology
• Therapy and Counseling
• Customer and Personal Service

Skills:

• Complex Problem Solving
• Coordination
• Critical Thinking
• Instructing
• Learning Strategies
• Monitoring
• Negotiation
• Time Management
• Writing

Abilities:

• Category Flexibility
• Deductive Reasoning
• Inductive Reasoning
• Information Ordering
• Originality
• Perceptual Speed
• Problem Sensitivity
• Speed of Closure
• Written Comprehension
• Written Expression

Tools & Equipment

• Computer
• Telephone
• Fax Machine
• Scanner
• Copy Machine
• Printer/Copier/Scanner
• Projector
• Calculator