Business Office Manager

Human Touch Home Health Care has been providing quality care years. Being able to receive care in one's own home provides a level of comfort, security, and independence. We are dedicated to helping families in the areas keep their loved ones in the home they love while receiving the care they need. We are looking for a Business Office Manager whose primary function is to assist in the recruitment process and seek qualified caregivers, skilled medical professionals and administrative staff.

Job Summary:

Oversees the administrative and quality functions related to medical records and related systems,
admissions, discharges, billing, and insurance. Directly supervises the Medical Office Assistant,
the Medical Records Specialist, the Intake Coordinator, and the Therapy Coordinator.

QUALIFICATIONS:

1. College degree or equivalent combination of education and experience directly related to the
duties and responsibilities specified.
2. Skill in examining and re-engineering operations and procedures, formulating policy, and
developing and implementing new strategies and procedures.
3. Knowledge of professional clinical intake assessment and patient protocols and procedures.
4. Previous experience in the healthcare field and previous experience with automated
information systems preferred.
5. Strong interpersonal and communication skills.
6. Ability to foster a cooperative work environment.
7. Knowledge of staff hiring procedures.
8. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling
work assignments.
9. Ability to communicate effectively, both orally and in writing.
10. Employee development and performance management skills.
11. Skill in organizing resources and establishing priorities.
12. Knowledge of budgeting, cost estimating, and fiscal management principles and procedures.
13. Ability to develop, maintain and manage record keeping systems and procedures.

LINE OF AUTHORITY: Reports to the agency Administrator.

RESPONSIBILITIES:
1. Manages and coordinates all aspects of patient intake, scheduling, insurance verification,
reception, and patient medical records including ongoing physician or authorized practitioner
orders.
2. Ensures staff obtain appropriate referrals and prior authorizations by third-party payers for
services provided and billed; ensures that denials of claims are properly tracked, monitored,
and resolved.
3. Oversees and coordinates the preparation and disposition of timely and accurate review
and filing of medical treatment documentation.
4. Ensures compliance with standard and HIPPA policies relating to patient registration,
billing, medical records, documentation, and transcription issues.
5. Establishes and implements short- and long-range organizational goals, objectives,
policies, and operating procedures; monitors and evaluates operational effectiveness; effects
changes required for improvement.
6. Oversees the supervision of personnel, which includes work allocation, training, and
problem resolution; evaluates performance and makes recommendations for personnel
actions; motivates employees to achieve peak productivity and performance.
7. Recruiting, interviewing and hiring new internal office staff.

8.Develops procedures and trains staff on new policies.
9. Develops and monitors office budgets, monitors resource utilization and initiates purchase
requests.
10. Performs miscellaneous job-related duties as assigned.