What are the responsibilities and job description for the System Analyst JR position at Human Touch Llc?
HumanTouch is seeking a Junior Systems Analyst in Rockville, MD
You must be resourceful and creative in problem solving, be able to juggle competing tasks simultaneously, and work independently while collaborating with a team. You must be flexible and adaptable to a wide range of tasks and technologies, demonstrating both a depth and breadth of technical skills and knowledge. You must have past day-to-day practical and professional operational experience with the skill sets required. This role is a great opportunity for a motivated self-starter who is detail oriented and thrives in a hyper-growth environment where priorities shift quickly.
Responsibilities Include:
- Daily, Weekly and Monthly basic health checks of system, servers in a domain network and LAN
- Managing and tracking the lifecycle of user accounts
- Processing of records management requests and managing records management lifecycle
- Providing user assistance and education regarding use of applications and tools within the system
- Responding, resolving, and tracking help desk calls and emails
- Regular and routine patching of software components and servers in a domain network
- Troubleshooting as well as regular maintenance of desktop devices and peripherals deployed to users and public kiosks
- Routine maintenance tasks on servers and software components in a domain network
- Managing internal inventories and metrics tracking related to assigned tasks and providing reports as required
- Tracking of orders as well as asset management
- Updating of various contact groups to ensure proper communication with key points of contact
- Managing of system bulletins and other routine communications
- Drafting of routine procedures and submittal of change requests for system
- Drafting and revising of standard operating procedures related to user support and device management
- Occasional work after-hours, weekends and floating shift coverage
- Secondary Emergency and Failover Support
- Secondary support during after-hours and weekend maintenance windows
Other tasks as assigned relating to Tier 1 2 help desk support/resolution, system and database administration, FISMA related tasks, records management, user account lifecycle, user support, user device/peripheral management & maintenance, routine change requests, and routine operations & maintenance tasks.
Technical Skills or Experience
- Windows Server & Active Directory Administration in a Domain Network
- Virtual Machine Administration based on VMware technologies
- Backup Tape Library Management
- Endpoint Protection and Management Administration
- Administration of Desktop Devices and Peripherals
- Basic DISA STIGs Remediation
- Aptitude for learning new technologies and skills
Mandatory Requirements:
- Eligible to work in the United States
- Ability to gain IT-1 Public Trust
- Successfully pass a drug test
- Must have resided in the United States for the last 7 years or more, and during this period has not lived overseas for 1 year or more
- A minimum of two years of related professional IT experience
Required Skills and Experience
- Past, professional, and direct hands-on (as well as day-to-day) operational experience to successfully accomplish the responsibilities of this position.
At HumanTouch, we greatly value work/life balance offering a very family-friendly work environment. We are a fast-growing professional services company that provides IT solutions for Defense and Federal Civilian agencies in the areas of cybersecurity, infrastructure engineering, Operations Management, solutions engineering, strategy/modernization and more. We strive to help our clients succeed by combining our deep functional expertise with the human element while also keeping an eye on the complex and dynamic political, economic, and technical environments.
As an equal opportunity employer, HumanTouch, LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.