Become a part of our caring community and help us put health first
We are seeking a dynamic and strategic Director of Broker Engagement to lead agent training, communications, and marketing initiatives within the Medicare Advantage and life insurance markets. As a key leader within our Field Marketing Organization (FMO), this role will focus on driving agent success by developing and executing comprehensive engagement strategies, including training programs, marketing initiatives, and communications that enhance agent recruitment, retention, and productivity. The ideal candidate has deep expertise in insurance marketing, broker training, and compliance-driven communications.
Key Responsibilities :
- Marketing / Communications
Lead, manage, and develop a team of marketing / communications team members.
Oversee the creation of marketing materials and social media content.Ensure all marketing materials are approved, impactful, and compliant.Program Design & DeliveryLead the strategy, design, implementation, and evaluation of sales training programs, including IFG University.
Develop and manage customer experience / agent training models that align with organizational goals.Drive the execution of culture campaigns and employee engagement initiatives through training and development efforts.Oversee the delivery and management of training programs for call center employees, sales agents, and partner / dealer teams.Operational ExcellenceLead and mentor a team of training operations professionals, fostering collaboration and high performance.
Develop and optimize business processes for training intake, capacity planning, and continuous improvement.Utilize learning technologies to streamline program delivery and enhance learner experience.Manage program evaluation processes, providing data-driven insights to measure impact and identify opportunities for improvement.Budget & Resource ManagementOversee a training and marketing budgets, ensuring effective allocation of resources to maximize ROI.
Monitor and report on financial performance, ensuring adherence to budgetary goals and identifying cost-saving opportunities.Change ManagementChampion change management initiatives within the training function to support organizational transformation.
Collaborate with stakeholders to align training strategies with evolving business needs and objectives.Reporting & AnalyticsDesign and deliver robust reporting frameworks to track training program performance and impact.
Leverage analytics to provide actionable insights for decision-making and continuous improvement.Required Qualifications
Bachelor’s degree in marketing, communication, education, training, organizational development, data analytics, or a related field.8 years of experience in cross-functional training program management, marketing, communication, and / or instructional design.5 years of people management experience.Proven experience in the design, delivery, and measurement of large-scale training programs.Strong expertise in developing, implementing and evaluating leadership training strategies.Experience with customer experience models, culture campaigns, and employee engagement initiatives.Background in developing and / or supporting training programs for call centers, sales channels, and / or partner / dealer environments.Skilled in business process improvement, capacity planning, and continuous improvement methodologies.Proficiency in learning technologies and program evaluation frameworks.Strong change management capabilities with a focus on driving business transformation.Preferred Qualifications
Masters degree in marketing, communication, education, training, organizational development, data analytics, or a related field.Experience in the Life / Health care industry preferably with Medicare experience.Demonstrated success in vendor management and managing training budgets.Strategic thinker with the ability to align training initiatives with organizational goals.Strong leadership and team-building skills, fostering collaboration and development.Analytical mindset with the ability to derive actionable insights from data and metrics.Exceptional communication and stakeholder management abilities.Scheduled Weekly Hours : 40
Pay Range : $150,000 - $206,300 per year. This job is eligible for a bonus incentive plan based upon company and / or individual performance.
Description of Benefits : Humana, Inc. offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, short-term and long-term disability, life insurance, and more.
About us : Humana Inc. is committed to putting health first – for our teammates, our customers and our company.
Equal Opportunity Employer : Humana does not discriminate against any employee or applicant for employment based on various protected statuses.
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Salary : $150,000 - $206,300
