What are the responsibilities and job description for the Guest Services Representative - Bilingual Eng/Spanish Required position at Humane Society Naples?
Do you love making others feel welcome?
Are you compassionate, caring, and able to handle emotional situations when necessary?
Do you want to help dogs and cats find their forever homes?
Are you fluent in English and Spanish?
Are you fluent in English and Spanish?
Then Humane Society Naples invites you to apply to join our team as a full time Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests, answer phones, and provide accurate information to the public on HSN's adoption program, veterinary services, pet surrender, and other general questions related to HSN operations, services, or companion animal care.
Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.
Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.
Schedule: Wednesday - Sunday, 8am - 5pm. English and Spanish fluency required
Responsibilities
- Greet and welcome all visitors to the shelter
- Answer phones
- Accurately and professionally answer questions from the public
- Assist visitors with sign-in process
- Keep front desk area presentable and organized
- Data entry and records updates
- Receive and distribute mail and packages
- Assist with special events and outreach
- Work with and guide volunteer receptionists
Requirements
- Ability to work the listed schedule
- Outgoing, positive demeanor
- Excellent customer service skills in person and on the telephone
- Basic computer and tablet use skill
- Ability to learn new software; Familiarity with Gmail, Microsoft Office programs, and Shelterluv software preferred
- Organizational skills
- Patience
- English and Spanish fluency required; additional proficiency in Haitian Creole fluency strongly preferred
Compensation
- $17.00/hr. Paid weekly.
- Paid time off and Holiday Pay
- Medical, dental, vision insurance
- Paid parental leave
- Retirement plan available, matching funds after 1 year
- Significant discounts on veterinary services
Candidates must be authorized to work in the United States. HSN values diversity and wants to increase the diversity of our team. We are an equal opportunity employer.
Application Instructions:
- Apply online at https://hsnaples.org/careers - we highly recommend applying on our website directly and not on a third party site
- All communication with candidates will be over email and/or text - check your spam folder!
- If you have technical issues or questions, please email hr@hsnaples.org
- No phone calls or walk-ins please
Salary : $17
