Pet Resource Center Coordinator

About Us:

IndyHumane’s mission is to improve animal welfare in central Indiana. We are committed to ending the cycle of pet overpopulation, providing affordable pet ownership, and ensuring the well-being, health and safety of all animals in our care. We strive to promote the human animal bond and the powerful impact this mutually beneficial relationship has on individuals, families, and the Indianapolis community.

Our vision is that all central Indiana animals are treated with dignity and respect and live free from cruelty, harm, and neglect.

Compassion: We recognize the strong bond between humans and animals and are compassionate in the decisions we make and actions we take that impact that relationship. Respect: We respect every animal that comes through our door as a valued life and make medically appropriate decisions in the best interest of the animals. Collaboration: We work with other animal-focused individuals and groups to ensure that animals have a strong voice to advocate for their welfare. Integrity: We can be trusted to do what we say we will do. We tell the truth, even when it may be painful. We make decisions based on what we believe is the right thing to do for the animals, their owners and their prospective owners. Fiscal Responsibility: We are good stewards of the resources entrusted to us, including both financial and human resources.

Job summary

The Admissions Coordinator is responsible for intake appointments, including both surrenders and transports. They are also responsible for providing patrons and the public with advice and education in support of IndyHumane’s goals and mission. The ability to maintain professionalism, excellent communication skills, ability to work with a team to accomplish daily tasks and punctuality are essential for success in this position.

Summary of essential job functions

· Provide assistance or information to all patrons or transporters that come to the Admissions and Reclaim Center doors

· Facilitate the intake process of animals being surrendered or transferred to IndyHumane

· Entering all necessary information pertaining to the animal into PetPoint, our shelter data management system. This includes the surrendering party’s information, micro-chip information, medical records, and behavior information.

· Taking photos of animals, uploading photos to PetPoint, and printing kennel cards upon intake

· Returning phone calls and emails received by the medical department

· Working alongside IndyHumane’s medical and behavior teams to ensure that animals receive needed attention upon intake and placing the proper holds to ensure the animal’s needs are met while they move smoothly through the shelter’s process.

· Coordinating the intake schedule with the medical, feline behavior, and canine behavior teams

· Assist patrons or transporters with bringing animals and equipment into the building

Minimum requirements

• Must have some experience with animal handling and must be comfortable handling the animals being admitted to the shelter on a daily basis
• Availability Tuesday, Wednesday, Thursday, Friday, Saturday 10am to 6pm
• Must have a minimum of 1 year of experience in a Customer Service-related field and be able to demonstrate an ability to create a positive and professional environment for patrons and staff
• Must be proficient using a computer, including experience using Microsoft Office Suite, email, and ability to learn data management software such as PetPoint or other equivalent databases
• Ability to multi-task under pressure and work efficiently and effectively under time constraints.

· Ability to learn and follow protocols consistently, adapt to a constantly changing environment, and problem-solve.

· Must have a strong attention to detail

· Great interpersonal, communication, and time management skills are essential.

· Ability to resolve conflicts diplomatically.

· Takes initiative, able to work with minimal supervision and direction.

· Ability to read, write and understand English are required. Spanish is a plus.

· Commitment to treating people and animals with respect, contributing to an effective team, and fostering public relations that benefit the shelter and its programs.

· Must be 18 years of age

· Possess a valid Indiana Driver’s License

Abilities required

· Must be able to lift 50 pounds

· Must be able to walk, sit, stand, and lift for extended periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Salary: $14.39 - $17.33 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Indianapolis, IN: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have animal handling experience?

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $14 - $17