What are the responsibilities and job description for the Hospital Patient Accounts Representative position at HumanEdge?
The Patient Accounts Representative is responsible for managing the day-to-day processes of the call center. This position resolves and documents the concerns and inquiries for the hospital and the associated physician bills.
- Follows up and resolves outstanding issues related to insurance questions/payments
- Ensures all customer inquiries / complaints related to patient accounts are resolved in a timely manner
- Arranges for Financial Assistance
- Manages estate checks and deceased patient account resolution
- Addresses inquiries from multiple sources including attorneys, insurance companies and patients
- Retrieves and interprets payment documents from insurance companies
- Ensures appropriate revenue cycle is followed
- Ensures patients are aware of all financial assistance programs
- Offer patients monthly payment solutions
- Must have at least one year of hospital experience in a similar role.
- Billing or follow up experience
- Patient Access/ Patient Rep experience
- Ability to operate multiple patient information systems
INDWP #ZRWPPA
$20.00 - $21.00/hrSalary : $20 - $21
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