What are the responsibilities and job description for the CAE Administrative & Customer Support position at HumaneticsExtCareerSite?
This is a part time position, 20hrs/week to provide administrative support to our CAE group at our corporate office in Farmington Hills, MI.
Essential Functions & Responsibilities:
General monthly file maintenance with labelling, scanning and transferring of sales files.
Support sales team and distributors daily via phone and email requests building a positive rapport with each and when needed escalating to Supervisor.
Prepare, coordinate, and track all license agreements globally; internally working with the CAE Sales Support team, sales team, and distributors as well as tracking other misc. agreements by entering/updating license matrix and NDA matrix (Excel Spreadsheets).
Review customer purchase order for accuracy prior to order processing by comparing to the quote, SONF, and Attachment I page checking for discrepancies and resolving by using standard procedures.
Working with Sales and Sales Support team, along with distributors regarding model expiration and the need for discontinuances or license extension or renewals. Coordinate and track with Sales Support Supervisor all necessary orders, payments and documents for the reimbursement process.
Prepare monthly shipment documents for China sales according to the shipment schedule.
Work within and assist with the Salesforce Program for accurate customer information.
Work with CAE Sales Support Supervisor on order entry and invoicing after training in CSI10.
Other Significant Role Requirements:
Accuracy and attention to detail a must (reviewing and high level understanding legal docs are part of the job)
Problem solving capabilities/problem solver.
(Common) business sense/acumen (process and financial)
Positive mindset.
Education and/or Experience:
High School Diploma required.
Associate or bachelor’s degree in business administration or related field: or two years related experience and/or training; or equivalent combination of education and experience preferred.
Advanced knowledge of Microsoft Office and Teams.
CRM tool knowledge, such as Salesforce, preferred.
Ability to use good judgment.
