Contact Center Agent - Remote

Looking for dedicated and compassionate individuals to join our remote Patient Care Representative team. As a Patient Care Representative, you will play a pivotal role in guiding potential patients through their journey with us, from initial contact to consultation setup. This position offers the opportunity to work remotely while making a significant impact in the field of dental implants.

Why Join Us?

• Remote Work: Enjoy the flexibility of working from home while contributing to a dynamic team environment.
• Career Growth: Opportunity for professional development within a leading company dedicated to advancing dental implant technology and patient care.
• Impact: Make a meaningful impact on the lives of patients by helping them navigate their journey towards enhanced dental health and confidence.
• Competitive Compensation: $21 per hour plus bonus. On target earnings exceed $70,000

Key Responsibilities:

• Qualify Potential Patients: Use effective questioning techniques to assess whether our dental implant solutions align with the needs and expectations of potential patients.
• Provide Compassionate Support: Engage with potential patients empathetically and clearly, alleviating any concerns they may have about our dental implant services and setting clear expectations for their treatment journey.
• Manage Your Book of Business: Independently handle leads generated through web inquiries and inbound calls, ensuring thorough follow-ups and maintaining strong relationships.
• Achieve KPIs: Meet established Key Performance Indicators (KPIs) related to lead conversion and activity. You'll primarily work with warm leads, eliminating the need for cold calling.
• CRM Management: Utilize CRM systems such as Zoho CRM and Open Dental to meticulously track activities, maintain detailed notes, and streamline processes.
• Collaborate Effectively: Work closely with our sales and marketing teams to ensure seamless communication and alignment on patient needs and expectations.

Qualifications:

• Experience: Previous experience in customer service or sales roles, particularly within the healthcare or dental industry, is preferred.
• Communication Skills: Exceptional verbal and written communication skills are crucial, with a strong emphasis on empathy and clarity.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively while working remotely.
• Technical Proficiency: Comfortable using CRM systems (experience with Zoho CRM and Open Dental is advantageous) and proficient with standard office software.
• Team Player: Demonstrated ability to collaborate effectively with cross-functional teams to achieve common goals.

Job Type: Full-time, Part-time,  Contract, Temp., Per-diem.

 

Benefits:

• Equipment provided
• Medical
• Dental
• Life AD&D
• Short Term Disability
• Voluntary Benefits - Vision, Long Term Disability, Cancer, Accident, Critical Care, Hospital Indemnity
• Paid Holidays
• Vacation Time
• Sick Time
• Flexible Schedules
• Merit Bonuses

Equal Employment Opportunity Employer

Our clients will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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