What are the responsibilities and job description for the Ergonomic Product Support Expert position at Humanscale?
**About the Role:**
We are seeking an experienced and enthusiastic Ergonomic Product Support Expert to join our customer support team at Humanscale. The successful candidate will be responsible for providing exceptional support to our customers, addressing product-related inquiries, and contributing to a positive customer experience.
The ideal candidate will possess a passion for ergonomics and a strong understanding of industry trends and best practices. They will also have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
**Key Responsibilities:**
- Respond to customer inquiries related to ergonomic products and services
- Analyze and resolve product-related issues in a timely and professional manner
- Collaborate with internal teams to develop and implement process improvements
- Stay up-to-date on product knowledge and industry developments to ensure expert-level understanding
- Contribute to training and development programs for colleagues
**Requirements:**
- High school diploma or equivalent required; bachelor's degree preferred
- Passion for ergonomics and industry trends
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Strong analytical and problem-solving skills
