What are the responsibilities and job description for the Sales Support Representative position at Humanscale?
Overview
The Support Representative is the primary interface between Humanscale and our internal and external customers. The Support Representative is responsible for providing timely and accurate support in servicing Humanscale products on tasks, including (but not limited to) order entry, product return, warranty claim processing, issue resolution, and escalation of orders. A Support Representative is expected to identify process gaps, provide improvement ideas, and contribute to a positive team environment while adhering to Humanscale policies and established goals and metrics.
Responsibilities
- Support requests for booked and shipped and invoiced orders, including order changes and cancellations; escalations; delivery issues and product support for newly delivered shipments, heavy inbound phone responsibilities
- eCommerce team only
- Support requests for various sales channels, which may include but not limited to, Commercial sales, Retail, and eCommerce
- Maintain acceptable performance levels based on quarterly goals and comply with all Humanscale policies
- Provide prompt and efficient service to Humanscale customers & team members including the appropriate escalation of issues
- Possess a detailed understanding of pricing structures, products, warranty terms and all departmental processes and procedures
- Collaborate with other departments to resolve customer issues
- Demonstrate system expertise with order management systems to better serve customers
- Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
- Contribute to a positive team environment
Qualifications
COMPUTER SKILLS :
WHAT WE OFFER :
Company Overview :
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit / stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.
Humanscale is an Equal Opportunity Employer (Disabled / Veteran)
