What are the responsibilities and job description for the Service Experience Manager position at Humanscale?
**Job Description:**
We are seeking an experienced and results-driven Service Experience Manager to join our customer support team at Humanscale. The successful candidate will be responsible for leading the delivery of exceptional customer experiences, analyzing customer feedback, and driving process improvements.
The ideal candidate will possess strong leadership and communication skills, with the ability to motivate and inspire teams. They will also have a solid understanding of customer service principles and industry best practices.
**Key Responsibilities:**
- Lead the delivery of exceptional customer experiences through effective planning and execution
- Analyze customer feedback and insights to drive process improvements and enhancements
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with internal teams to develop and implement process improvements
- Contribute to training and development programs for colleagues
**Requirements:**
- High school diploma or equivalent required; bachelor's degree preferred
- Excellent leadership and communication skills
- Ability to motivate and inspire teams
- Strong analytical and problem-solving skills
- Proficient in MS Office and other productivity software
