Demo

IT Support Technician

Humareso
Harrisburg, PA Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/10/2025

IT Support Technician

An organization is seeking an enthusiastic and self-motivated IT Support Technician to join its team. This role offers an opportunity to establish a career and grow within the organization. Training and continued growth opportunities are provided for individuals with excellent talent, energy, and ambition to succeed.

Benefits

  • Comprehensive benefits, including Medical, Dental, and Vision coverage.
  • 401(k) with company match.
  • Paid time off and paid holidays.
  • Employee discounts and referral bonuses.
  • Annual performance reviews with merit-based increases.

Position Summary

The IT Support Technician will support multiple sites throughout Harrisburg, Mechanicsburg, and Lancaster, Pennsylvania. This role involves managing day-to-day operations and troubleshooting issues across multiple sites, both remotely and on-site. Responsibilities include traveling to different locations to perform on-site tasks. The environment is primarily MS Windows-based with various mobile technologies used at different locations.

Work Hours

  • Monday through Thursday : 10 : 30 AM – 7 : 00 PM
  • Saturday : 9 : 00 AM – 5 : 00 PM
  • Job Requirements

    Key Qualifications :

  • 1-3 years of experience in hardware / software support (remote and onsite).
  • Strong customer service skills with a focus on delivering exceptional support.
  • Willingness and ability to travel between office locations (within a 25-mile radius).
  • Ability to lift and carry items up to 50 pounds.
  • Proficiency in documenting and resolving support tickets promptly.
  • Preferred Skills :

  • Experience with asset management and inventory tracking.
  • Familiarity with IT service management tools such as FreshService.
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