What are the responsibilities and job description for the General Manager - Humble Origins Management Hospitality position at HUMBLE ORIGINS HOSPITALITY MANAGEMENT, LLC?
The General Manager has overall responsibility for the successful operation of the hotel and for
meeting or exceeding its financial objectives. This position is responsible for attaining projected
revenues and profit levels and to ensure superior guest service and product quality. The General
Manager will maintain a positive community image and remain current on local area trends and
participate in community events to represent the hotel. This employee will provide overall direction
and leadership to their team while managing the day-to-day control and management of all company
facets. The General Manager is required to follow the mission and values of Humble Origins
Hospitality Management.
What to expect
* Among a team of managers, they will lead the operational management of rooms, food &
beverage, accounting, sales, and engineering to maximize financial performance while adhering to
quality standards, exploiting levels of guest satisfaction, and keeping up employee morale.
* Direct the development and execution of the annual strategic plan, the annual budget, sales &
marketing plan, and operations plan, emphasizing balanced growth and consistent profitability.
* Ensure financial success of the hotel by aggressively pursuing revenue goals, managing expenses,
controlling labor costs, and assuming overall responsibility for revenue management.
* Conduct consistent staff meeting, department meetings, and all employee meetings to keep staff
informed on hotel business, address concerns or problems, and develop plans to create a better,
more profitable work environment for all.
* Ensure that a maximum level of guest service and satisfaction is achieved and maintained, and
internal and external customer service needs are met through avenues such as training, survey
analysis, feedback and positive reinforcement programs.
* Continuously monitor licensing, health, safety, and other statutory regulations to ensure these
aspects are in compliance.
* Comply with all hotel and company policies and procedures as well as Humble Origins Hospitality
Management Employee Handbook.
What we Expect
* At least 4 years progressive experience in a hotel or a related field; or a 4-year college degree and
at least 4 to 5 years of related experience
*Knowledge of management principles and practices.
* Knowledge of employment laws and regulations.
* Ability to provide leadership in setting the employee's expected performance levels. Ability to
inspire, motivate and guide others toward accomplishment.
* Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and
applies feedback to improve performance.
* Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to
people of varying ages and backgrounds.
* Ability to establish courses of action for self to accomplish specific goals.
* The ability to foster commitment, team spirit and trust. Takes proactive measures to identify and prevent situations that could result in negative situations.
* Ability to establish work standards and expectations for self and others.
* Ability to stand and move for the duration of an 8-hour shift while continuously performing essential job functions.
* Ability to life up to 25 pounds regularly.
* The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work including days, evenings, weekends, and holidays.
Job Type: Full-time
