What are the responsibilities and job description for the PATIENT ACCESS REP position at Humboldt County Memorial Hospital?
Full-time patient access/registration position for the business office/reception area. 80 hours per pay period, 8- hours shifts, primarily 10:30 am - 7 pm, Monday thru Friday and every 4th weekend (7:30 am - 3:30 pm). Rotating holidays. Full-time benefits include: IPERS, Health, Vision, Dental, Life Insurance, and Long Term Disability. PTO accrual begins first day of employment.
Patient Access/Registration Job Description
This position is 80 hours per pay period, 8-hour shifts, mainly 10:30-7p but other 8 hour scheduled shifts may vary, Monday thru Friday. Rotating Weekending (Every 4th Weekend) 7:30 AM to 3:30 PM. Rotating Holidays.
Position Description:
A patient access representative processes the information required for admittance, dismissal, and insurance billing. The patient access works closely with the multiple departments including, the Lab department, radiology department, emergency room, and all of the clinics.
Essential Duties and Responsibilities of a Patient Access Representative:
- Greets patients and their caregivers and records pertinent information into a computer database.
- Records insurance information and obtains copies of the patient’s insurance cards and photo ID.
- Collecting information such as patient details, medical history, billing, and insurance information., etc.
- Preparing patient admission and discharge documentation
- Informing patients and their caregivers of hospital procedures, policies, and protocols.
- Relays information between patients and other staff members and provides them with updates as needed.
- Keeps paper and electronic medical records, and updates these records as needed.
- Provides information to insurance companies in order to assist with billing
- Calculates payment information, accepts funds, and credits accounts accordingly.
- Dealing with patient questions, concerns, and issues.
- Performing general administrative tasks
Required Knowledge, Skills, and Abilities
- Listens well and devotes full attention to patient and medical professionals alike
- Is compassionate and caring, as the job involves dealing with people who are critically ill or injured
- Has the ability to remain calm, even under the most stressful of situations
- Communicates well, both orally and in writing
- Is able to switch priorities based upon patient need
- Possesses a basic understanding of medical terminology and procedures
- Is able to maintain High confidentiality
- Has a professional appearance and demeanor in order to make other feel more at ease.
Education and Experience
- Highschool Diploma
- At least 6 months experience in a healthcare setting, but willing to train the right individual.
- Knowledge of medical terminology and insurance plans is beneficial
- Strong Administrative and organizational skills
- Excellent communication and interpersonal skills
- Ability to multitask and maintain strong attention to detail
- Compassionate and patient.
- Professional demeanor.
