What are the responsibilities and job description for the Technical Writer- Intern Job at HumCap, Inc. in Plano position at HumCap, Inc.?
Job Description
Job Description
As a technology leader in healthcare, our client is looking for a Technical Writer to join their team. This role will be creating professional level training documentation for medical support teams, specifically in relation to product development . This individual will be developing several easily understood manuals for fresh and seasoned users, as well as building training presentations covering that same material. Primary focus will be creating the materials for the product development team.
What you’ll be doing?
Create, edit, and maintain comprehensive technical documentation, including user guides, API documentation, release notes, and FAQs.
Collaborate with software developers, product managers, and other stakeholders to gather information and understand documentation requirements.
Convert complex technical information into easily understandable text and visual aids for diverse audiences, including end-users and developers.
Gather required information to create documentation of the following :
Client-specific implementation documentation
Update User guide for company technical product Portal
Presentation materials for company technical product Portal and Provider Portal
Create training materials for customers on filling out every form utilized for facility, professional, dental, and pharmacy.
Presentation materials for forms completion for customer and internal rep use
Documentation for new customers on how to enroll for clearinghouse services, add providers, and remove providers as needed.
Presentation materials for enrollment / removal
Documentation for troubleshooting ticketing system
Presentation materials for ticketing system
Perform other duties as assigned.
What we’re looking for?
3 years of experience in technical writing
Excellent writing, editing, and proofreading skills.
Strong understanding of software development process and terminology
Professional presentation design background in Word / PFS and PowerPoint
Strong research skills and the ability to quickly grasp complex technical concepts.
Excellent attention to detail and commitment to producing high-quality work.
Able to simplify complex processes to a basic understanding level.
A background in healthcare, preferably in insurance claim processing preferred.
Ability to anticipate general Q&As for individuals utilizing these training materials to build them into the material.
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