What are the responsibilities and job description for the Customer Service Associate (5548) position at Humetis Group?
Job Title : Customer Service Associate
Location : Springdale, AR 72764 (Onsite)
Duration : 3 months (possible extension or hire)
Schedule :
Training : Monday Friday, 8 : 00 AM 5 : 00 PM
Regular Shift : Sunday Thursday, 8 : 00 AM 5 : 00 PM (may include Saturday / Sunday shifts as needed)
Job Summary
The Customer Service Associate (CSA) is the primary liaison between carriers, customers, and sales teams, ensuring seamless communication and support for assigned accounts. The role involves understanding customer needs, organizational processes, and procedures while collaborating with the sales team to provide exceptional service.
Act as the main point of contact between the supply chain and assigned external customers.
Analyze and resolve customer inquiries and issues promptly via email and other communication channels.
Develop and maintain positive relationships with customers by understanding their needs, processes, and organizational structure.
Operational Support
Utilize multiple dispatch systems (TES, LME, Four Kites, OTR) and external scheduling platforms (Retailix, Retail Link, UNFI, One Network) to address and resolve business unit challenges.
Stay informed about internal policies, procedures, and software applications, as well as external customers' processes and systems.
Use available resources to identify cost-effective and efficient solutions for customer and business needs.
Problem-Solving and Process Improvement
Identify and implement innovative solutions to address issues impacting delivery processes or customer relationships.
Ensure accurate and timely delivery of products while maintaining a positive representation of the company.
Requirements Education and Experience
Bachelor's degree or equivalent experience in transportation or logistics.
1 3 years of professional experience in transportation or logistics (beyond general customer service).
Skills and Competencies
Technical Skills : Proficiency in MS Office applications and managing high email volumes (up to or exceeding 300 emails daily).
Communication Skills : Strong written, oral, and interpersonal abilities.
Conflict Management : Effective problem-solving and negotiation skills with a focus on positive outcomes.
Multi-tasking : Ability to manage multiple priorities with attention to detail and efficiency.
Attitude : Positive, proactive, and solutions-oriented approach to challenges.
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