What are the responsibilities and job description for the Customer Service Associate (5549) position at Humetis Group?
Job Description
Job Description
Job Title : Customer Service Associate
Shift : First Shift (Sun-Wed / every other Saturday)
Duration : 3 Months
Location : Springdale, AR- 72762
Note :
Training Schedule : Mon Fri, 8 : 00 AM 5 : 00 PM for at least 3 weeks
Summary : The Customer Service Associate (CSA) is responsible for managing the relationships between carriers, customers, and sales groups for assigned accounts. This role involves becoming well-versed in the customer's organization, product needs, processes, and procedures, and working closely with the Sales team to deliver the highest level of customer service.
Job Responsibilities :
Serve as the primary contact between the Client Supply Chain and assigned external customers. Analyze incoming emails and determine prompt resolutions. Establish and maintain positive, effective relationships with key internal contacts.
Utilize several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc.) to problem-solve for all business units. Maintain knowledge of internal Client policies, procedures, and software applications.
Maintain knowledge of external customers' organizational structures, procedures, and other pertinent information. Use available resources to identify the most cost-effective solutions to service the needs of the Client and the customer. Identify and implement creative solutions to resolve issues that negatively impact any aspect of the delivery process, positively representing Clients and ensuring accurate delivery of products to external customers.
Requirements :
Education : Bachelor's degree or equivalent work experience in transportation or logistics.
Experience as a Dispatcher, Transportation Associate, or Operations Associate is preferred.
Experience : 1-3 years of business experience in transportation or logistics, not just regular customer service.
Computer Skills : Proficiency with MS Office applications is required.
Ability to handle a high volume of business conducted via email, potentially exceeding 300 emails per day.
Communication Skills : Strong written, oral, and interpersonal skills. Conflict management skills.
Ability to multi-task. Positive attitude. Problem-solving skills. Negotiation skills.
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