What are the responsibilities and job description for the Customer Success Intern (USA) position at Hunch?
Hunch is a Series A funded ($23 Million) startup building the future of social discovery in a post-AI world. Hunch thrives on curiosity, diversity, and the power of open conversations. We're on a mission to provide a judgment-free space where connections are formed based on how you think, and not how you look. Hunch ranks among Top 50 social apps in India, and has recently launched in the US as well.
Link to our recent fundraising announcement
If you're passionate about innovation, inclusivity, and making a meaningful impact, you've found your home at Hunch.
About the Role
As a Customer Success Intern at Hunch, you’ll play a key role in improving our platform by engaging with users, gathering their feedback, and providing insights to our research and development team. This position offers an excellent opportunity to gain hands-on experience in customer interaction, feedback analysis, and collaboration with cross-functional teams
Location: Remote (USA)
Key Responsibilities:
Link to our recent fundraising announcement
If you're passionate about innovation, inclusivity, and making a meaningful impact, you've found your home at Hunch.
About the Role
As a Customer Success Intern at Hunch, you’ll play a key role in improving our platform by engaging with users, gathering their feedback, and providing insights to our research and development team. This position offers an excellent opportunity to gain hands-on experience in customer interaction, feedback analysis, and collaboration with cross-functional teams
Location: Remote (USA)
Key Responsibilities:
- Regularly engage with customers to understand their experiences and gather insights on how to improve the app.
- Collect and analyze user feedback to identify trends, issues, and areas for improvement.
- Collaborate closely with the research and development team to provide actionable insights.
- Assist in creating reports and presentations based on customer feedback and insights.
- Act as a liaison between users and the product team to ensure customer needs are met.
- Provide support in optimizing customer satisfaction and retention efforts.
- Current student or recent graduate in a relevant field (Business, Communications, Marketing, etc.).
- Strong communication and interpersonal skills.
- Ability to analyze customer feedback and translate it into actionable recommendations.
- Detail-oriented with strong organizational skills.
- Self-motivated, able to work independently, and comfortable in a remote work environment.
- Prior experience in customer service, sales, or a related field is a plus but not required.
- Competitive stipend.
- Hands-on experience working directly with customers and contributing to app improvement.
- Opportunity to work closely with the research team and gain valuable insights into product development.
- A flexible, remote work environment with a supportive and collaborative team.
- Work Culture: At Hunch we take our work seriously but don’t take ourselves too seriously. Everyone is encouraged to think as owners and not renters, and we prefer to let builders build, empowering people to pursue independent ideas.
- Impact: Your work will shape the future of social engagement and connect people around the world.
- Collaboration: Join a diverse team of creative minds and be part of a supportive community.
- Growth: We invest in your development and provide opportunities for continuous learning.
- Backed by Global Investors: Hunch is a Series A funded startup, backed by Hashed, AlphaWave, Brevan Howard and Polygon Studios
- Experienced Leadership: Hunch is founded by a trio of industry veterans - Ish Goel (CEO), Nitika Goel (CTO), and Kartic Rakhra (CMO). Together, they have built successful ventures in IT Services, GovTech and Web3, including Nexus Mutual, GovBocks, and PlotX.