What are the responsibilities and job description for the Integrations Specialist position at HungerRush?
Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com
Job Overview
The Product Integration Specialist position is a full-time hourly position for the HungerRush System Services Team. This role works with various products and credit card processors that work directly with HungerRush Point of Sale solutions. Activities include customer communication, configuration of multiple software applications, and intermediate level database usage.
This is a remote role
What You Will Do
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com
Job Overview
The Product Integration Specialist position is a full-time hourly position for the HungerRush System Services Team. This role works with various products and credit card processors that work directly with HungerRush Point of Sale solutions. Activities include customer communication, configuration of multiple software applications, and intermediate level database usage.
This is a remote role
What You Will Do
- Planning, scheduling and completing remote installations including:
- Configuration, troubleshooting and training on EMV/chip card hardware and software
- Configuration, troubleshooting and training on proprietary and 3rd party gift card integrations
- Configuration, troubleshooting and training on scheduling, loyalty, and mapping integrations
- Configuration, troubleshooting and training on Revention Software Services
- Creating and/or updating integrations manuals and internal training material
- Customer service and retention
- Required: 2-4 years of experience in Point of Sale hardware and software troubleshooting, analysis & resolution
- Excellent Customer Service Skills
- High School Diploma
- Excellent verbal, written and presentation skills
- Ability to work within a team environment, multi-task, and adapt to frequent change
- Ability to promptly answer service related emails, phone calls, and other forms of communication
- Ability to analyze data and/or situations containing both identifiable and unidentifiable factors
- Advanced organizational skills
- Strong interpersonal skills
- Outstanding work ethic
- Typing proficiency: 50-70 wpm
- Microsoft Office, SQL and Salesforce (or similar CRM) experience
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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