Bilingual (Spanish) Collections Representative

Overview
We are seeking a dedicated and skilled Collection Representative to join our team. The ideal candidate will be responsible for managing accounts receivable, negotiating payment terms, and ensuring timely collection of outstanding debts. This role requires strong communication skills, a keen understanding of financial processes, and the ability to work effectively in a fast-paced environment. Familiarity with medical terminology and financial software is a plus.

Duties

• Manage and maintain accounts receivable by tracking outstanding invoices and payments.
• Negotiate payment arrangements with clients to facilitate timely debt recovery.
• Utilize financial software to document interactions and update account statuses.
• Conduct account reconciliation to ensure accuracy in financial records.
• Understand and apply medical terminology and ICD-10 codes when necessary for healthcare-related collections.
• Process debits and credits accurately while maintaining compliance with company policies.
• Engage in telemarketing efforts to follow up on overdue accounts and promote payment solutions.
• Collaborate with team members to develop strategies for improving collection rates.

Job Description

Bilingual (Spanish) Collections Representative with Bonus Opportunity

We are seeking a motivated and detail-oriented Bilingual Collection Representative to join our team. In this role, you will be responsible for contacting customers to collect delinquent accounts and provide excellent consumer interaction, according to the firm’s standards and government regulations. The idea candidate will have excellent communication and negotiation skills in both English and Spanish.

Entry-level positions for Law Firm in our Tempe office. Starting hourly pay is $18.00 an hour, with the ability to increase within 6 months to $19.00 an hour. Earn bonuses of up to $3,000 per month. Bonuses may significantly boost your total compensation by $25,500 a year — adding up to an estimated $12/hour more across the year.

We reward your results. Our top performers consistently hit monthly bonus targets, significantly boosting their take-home pay. If you're driven, motivated, and love crushing goals, this is your opportunity to shine and get paid for it.

Key Responsibilities include the following. Other duties may be assigned to meet changing business needs.

• Persuade consumers through telephone contact in both English and Spanish, to pay delinquent accounts while using professionalism and tact
• Adhere to all federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) along with firm and client policies
• Input detailed and accurate call notes in the collection system for each call made
• Meet individual and team collection goals and KPIs
• Responsible for meeting assigned production standards, including the amount of phone calls, inbound and outbound per month
• Work closely with management to resolve escalated issues as well as regularly update the Collection Supervisor/Manager, on the status of accounts in special situations
• Performs other incidental and related duties as required and assigned

Skills and Abilities:

• Persuasive and professional communication skills
• Detail-oriented with the ability to prioritize workload
• Work independently and have the ability to meet goals and deadlines
• Ability to manage difficult conversations with empathy and professionalism
• Intermediate computer skills
• Ability to meet attendance standards

Education/Training/Experience

• Education – High School diploma or GED
• Successful passing of background check and drug screening required before start date **No Credit Check**Do not test for Marijuana**
• Reading and writing in English and Spanish
• Microsoft Word, and Excel
• Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines a plus
• Excellent interpersonal and communication skills
• Call center or collection experience a plus but not required. On-site paid training

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.

Job Type: Full-Time

Hourly: $18.00

Benefits:

• 401(k)
• 401(k) contribution
• AD&D insurance
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid sick time
• Paid vacation
• Paid Holidays
• Referral program

Physical setting:

• Call center
• Office

Schedule:

• 8:00 am -4:30 pm shift
• Monday - Friday

Supplemental pay types:

• Monthly bonus opportunity

Education:

• High school or equivalent (Required)

Work Location: In person

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $25,500