What are the responsibilities and job description for the Customer Experience Manager position at Hunt?
Position Summary
The Resident Services Specialist is responsible for providing exceptional customer service to our residents, ensuring a positive living experience. This position requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
Requirements:
The Resident Services Specialist is responsible for providing exceptional customer service to our residents, ensuring a positive living experience. This position requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Serve as primary point of contact for resident inquiries and concerns.
- Coordinate and assist with requests from residents and the property management team.
- Provide highest level of customer service through prompt and professional responses.
- Assist in maintaining the appearance of the community, including the office, amenities, model, and homes.
- Conduct follow-up phone calls to residents to ensure work orders are completed to their satisfaction.
Requirements:
- High School Diploma or GED required; Bachelor's Degree in Business Administration or related field preferred.
- Previous experience in sales and customer service.
- Strong written and verbal communication skills.
- Ability to handle multiple priorities and tight deadlines in a fast-paced environment.
- Reliable, self-motivated team player with strong attention to detail.
