Customer Service Consultant - Technical Support

Job title: Customer Service Consultant - Technical Support

Location: Hagerstown, Maryland - Hybrid (On-site weekly)

Contract type: W2 Contract

Contract duration: 12 Months Contract to Hire

Salary: $13-14/hr

We are a specialized career platform connecting candidates with premier career opportunities. Our AI career agent, Hunter, works 24/7 to match talented professionals with roles that align perfectly with their skills, contract preferences, and career aspirations, both through our direct client network and broader market opportunities.

About the role Join a leading tech company as a Customer Service Consultant specializing in technical support! Bring your expertise to a dynamic team where you'll navigate exciting product offerings and boost customer satisfaction by solving inquiries related to product access and order management.

Responsibilities

• Assist customers with account lookup and navigation, manage product access extensions, adjustments, and other related issues.
• Respond to inquiries concerning order entry, amendments, subscriptions, and queries concerning existing orders from multiple sources.
• Track and resolve customer inquiries from start to finish using established protocols to tackle routine issues.
• Maintain database records ensuring accurate data entry and adherence to company policies.
• Communicate escalations such as enhancement requests, bugs, and product issues effectively.
• Monitor quality control across all customer interactions using provided systems.
• Meet service level agreements and deadlines to minimize backlogs.
• Empower the company's brand advocacy and customer loyalty by embodying client values.
• Work flexible extended hour shifts as required.
• Perform additional tasks as assigned.
  
  

Requirements

• Must be located within a 50-mile radius of Hagerstown, MD 21740.
• Must have previous customer service experience.
• Must be proficient in Microsoft Office/Office 365.
• Must possess 1-2 years of experience in a Call Center role or equivalent (including training).
• Must be authorized to work in the U.S. without current or future employer sponsorship.
  
  

Preferred Skills

• Experience working with CRM systems.
• Excellent communication and organizational abilities.
• Ability to uphold professionalism and high service standards during challenging customer interactions.
• Aptitude for multitasking and thriving in a fast-paced environment.
  
  

Application process The first step will be with our AI career agent, Hunter, who'll get to know you better to match you with this and other roles. Afterwards you'll be evaluated by the hiring team.