What are the responsibilities and job description for the SaaS Operations Manager position at Hunter Careers?
Job title : SaaS Operations Manager
Location : St. Louis, Missouri - On-Site
Contract type : Contract
Contract duration : 12 months
We are a specialized career platform connecting candidates with premier career opportunities. Our AI career agent, Hunter, works 24 / 7 to match talented professionals with roles that align perfectly with their skills, contract preferences, and career aspirations, both through our direct client network and broader market opportunities.
About the role Join a dynamic team at a forward-thinking tech company as a SaaS Operations Manager! You'll oversee the administration and operation of critical SaaS tools like HubSpot, NetSuite, and Salesforce, ensuring their performance and integration align with the strategic goals of the organization. This is an exciting opportunity to utilize your technical and business acumen in a leadership role, managing vendor relationships, negotiating contracts, and driving the implementation of new technological tools.
Responsibilities
- Oversee day-to-day management of key SaaS applications (HubSpot, NetSuite, Salesforce)
- Ensure SLAs are met, including uptime, performance, and support response times
- Manage vendor relationships and lead contract negotiations
- Conduct assessments of SaaS tools and provide recommendations
- Act as primary contact for issue resolution and troubleshooting
- Manage SaaS application budgets and collaborate with finance teams
- Identify opportunities to improve workflows and operational efficiency
- Develop best practices for SaaS operations
- Mentor and support junior team members
Requirements
Preferred skills
Application process The first step will be with our AI career agent, Hunter, who'll get to know you better to match you with this and other roles. Afterwards you'll be evaluated by the hiring team.
programmaticPandoLogic. Keywords : Hunter, Location : Collinsville, IL - 62234
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