What are the responsibilities and job description for the Field Technician - Telecommunications position at Hunter Communications?
Job Type
Full-time
Description
Better Careers Start Here!
Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.
At Hunter Communications, all employees are offered a great benefit package that includes medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.
Learn more about careers at Hunter!
Job Description
As a Hunter Communications Field Technician, you'll be installing our internet and other services into customer's homes and businesses along with the occasional service call and repair. Because this position has you working daily with our customers, you'll need to excel at communicating effectively with our customers and working with urgency to complete jobs in a timely manner. Most of the work is outdoors and takes place year-round so the right candidate will be comfortable working in all weather conditions, while climbing / working from ladders, telephone poles, and bucket trucks. You must have experience with hand tools.
The Field Technician performs all responsibilities related to installing wireless, fiber, coax, voice, apps, and streaming services. They perform maintenance on our network and repair services for customers when experiencing issues. Work is performed at single family homes, apartment complexes, and businesses ranging from small offices or restaurants to hospitals. A professional presence is required at all times, including when not directly in the presence of a customer. As our Google Review scores reflect, Hunter Communications is well known for our outstanding customer experience delivered by our Field Technicians. We believe in making it easy for customers to do business with us, leading the pack, and standing out through our exceptional installation experience.
This is a full-time position, with a working schedule of 10-hour days, and rotating 4 days a week. There is also a rotating on-call schedule and may require weekend work as well as overtime.
Duties and Responsibilities
- Perform new wireless, fiber, coax, voice, app, and streaming installations, reconnects, upgrades and disconnects for internet and phone services.
- Install all services up to Hunter Communications standards and specifications. Installations could include relocating cable outlets, adding routers and modems, interior and exterior wiring paths.
- Working off a 32-foot ladder, bucket truck, and / or telephone pole at heights up to 35 feet
- Maintenance and repair of the network and customer services
- Training completion and strict adherence to all safety standards and policies
- Provide first-class customer service including detailed customer education on all products.
- Assist in training new Field Technicians (adjusted workload will be provided accordingly).
- Occasional out-of-town travel and on-call rotation may be required.
Requirements
At Hunter Communications, we have rare and exceptional team collaboration. There is high-trust, autonomy, empowerment, and a strong desire to see the value each unique person brings to the team and support their development at this job and their next. We're looking for someone who can help us be better together, with strengths like :
Working Conditions
Compensation
This positions pay ranges from $21.00 to $35.50 per hour, depending on experience. Dependent upon on what level you enter, we provide rapid advancement, moving you through our Field Technician training program where additional hourly rate increases and benefits occur.
Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary Description
21.00 - 34.50 p / h
Salary : $21 - $35
