Showroom Operations Manager

Showroom Manager: Collaborate & Lead Sales Success

About Us

Welcome to the future of window fashion! We're passionate about helping homeowners elevate their spaces with the finest selection of window treatments and outdoor living spaces.

Smart Blind Design, a leader in automated window treatments for the Greater New York area, including lower Westchester County, NY and Fairfield County, CT, seeks a friendly and organized individual for a Reception Desk position in our Showroom. We specialize in custom solutions that enhance homes with effortless shade control, energy efficiency, and smart home integration.

As a Hunter Douglas authorized dealer, we offer a curated collection of blinds, shades, shutters, and draperies renowned for their exceptional quality, craftsmanship, and innovative design.

More than just a store, we're a team dedicated to exceeding expectations. This is an exciting time to join our venture. We foster a collaborative environment where your ideas and contributions are valued. If you share our passion for creating beautiful homes and exceptional customer service, we invite you to join our team!

The Opportunity:

We are seeking a collaborative and results-oriented Showroom Manager to join our dynamic team. In this role, you will become the central information hub and sales strategist, playing a crucial role in driving success within our showroom. You will collaborate with the sales team, fostering a positive and high-performing environment, while developing and implementing effective sales strategies to achieve growth.

Responsibilities:

• Provide front desk support, warmly greeting and directing showroom visitors and clients.
• Respond to inquiries and provide general information about our products and services.
• Serve as receptionist, efficiently answering and directing telephone calls and managing messages.
• Accurately input data into our computer system, maintain records, and generate reports as needed.
• Manage calendars, schedule meetings and appointments, and send out reminders.
• Assist with monitoring and maintaining inventory levels of office and program supplies, including ordering and receiving.
• Proficiently use Office software programs (spreadsheets, word processing, presentations) and Google software.
• Perform other duties as assigned by the Operations Manager.
• Oversee all aspects of the showroom operation, ensuring a welcoming and organized environment.
• Collaborate with the sales team to deliver exceptional customer service and exceed sales targets.
• Act as the information center for the showroom, staying current on all business updates, product knowledge, and customer needs.
• Partner with sales team to develop in-depth product knowledge and refine customer service techniques.
• Leverage CRM tools (like Salesforce) to manage customer data, track sales activity, and nurture leads through the pipeline.
• Work closely with the marketing team to develop and execute promotional campaigns that drive traffic and brand awareness.
• Conduct market research to identify trends and optimize the showroom experience to meet customer needs.
• Ensure adherence to all company policies and procedures.

Qualifications:

• Minimum 2 years of experience in a showroom or retail environment.
• Proven track record of exceeding sales goals (individually or in a team setting).
• Strong collaboration and communication skills, with the ability to build relationships and inspire others.
• Excellent interpersonal and organizational skills.
• Proficiency in CRM software (Salesforce preferred).
• In-depth knowledge of customer service best practices.
• Passion for sales and a commitment to providing exceptional customer experiences.1-3 years of office experience in a similar reception or administrative role preferred.
• Excellent scheduling, telephone etiquette, and typing skills.
• Strong computer skills and proficiency in Office software (Word, Excel, PowerPoint) and Google software.
• Solid documentation and meeting planning skills.
• Excellent verbal and written communication, and administrative writing skills.
• Demonstrated dependability and attention to detail.
• Ability to manage time effectively and multitask in a fast-paced environment.
• Physical Demands: Must be able to sit or stand for extended periods, bend at the waist, kneel or crouch, lift up to 25 lbs, and reach overhead for supplies.

Benefits:

• Competitive salary and comprehensive benefits package (details provided upon application).
• Opportunities for professional development and career advancement.
• Vibrant and dynamic work environment with a focus on teamwork and innovation.

To Apply:

Submit your resume and cover letter outlining your relevant experience and qualifications for this exciting opportunity.

Additional Information:

• Location: Greenwich, CT 06830 (Relocation Required)
• Work Schedule: Full-time, Monday-Friday, 8-hour shifts

Work Environment:

Beautiful retail store environment with moderate noise and periodic interruptions.

Salary: Competitive hourly pay with bonuses.

Apply now:

Send resume to christian@smartblinddesign.com

www.smartblinddesign.com

Hunter Douglas by Smart Blind Design LLC

15 West Putnam Ave

Greenwich CT 06830

Job Types: Full-time, Part-time, Contract

Pay: $25.00 - $35.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $25 - $35