Customer Experience Account Manager

Are you a proactive problem solver with a passion for delivering exceptional customer experiences? We are looking for a Customer Experience Account Manager to join our client's team and serve as a critical liaison between our customers and internal teams. This role plays a key part in ensuring smooth service execution, optimizing customer satisfaction, and identifying opportunities for growth. They do work on site 4 days a week at the Reno/Sparks location. The client offers competitive salary and benefits and potential room for advancement!

What You’ll Do

• Serve as the primary point of contact for customers, ensuring their service needs are met with precision and efficiency.
• Collaborate with internal teams—including operations, IT, and finance—to communicate client requirements and execute service solutions.
• Manage and oversee the implementation of complex service solutions to ensure seamless execution and alignment with customer expectations.
• Partner with leadership to drive business transformation initiatives that enhance service delivery, operational efficiency, and financial performance.
• Lead customer business reviews, offering insights and strategic recommendations for continuous improvement.
• Audit customer invoices, track outstanding accounts receivable, and ensure timely resolution of financial discrepancies.
• Maintain detailed documentation, including meeting notes and action items, to drive accountability and service excellence.
• Identify growth opportunities and collaborate with leadership to transform them into measurable results.
  
  

What You’ll Need

• Experience in customer experience, account management, or a related field.
• Ability to manage multiple priorities and oversee complex service solutions in a fast-paced environment.
• Strong communication and relationship-building skills, with a focus on collaboration across internal and external stakeholders.
• Analytical mindset with exceptional attention to detail and problem-solving abilities.
• Familiarity with financial processes, including invoice auditing and accounts receivable management.
• Experience leading customer business reviews and providing strategic insights.
  
  

Additional Experience Nice To Have

• Experience in Supply Chain, Warehouse Fulfillment, or Ecommerce.
• Understanding of service-level agreements (SLAs) and key operational metrics.
• Background in business transformation initiatives or process optimization.
• Proficiency in CRM or customer service management tools.
  
  

Why Join Us?

• Career Growth: Be part of an innovative team that values continuous improvement and professional development.
• Collaborative Environment: Work cross-functionally with diverse teams to drive meaningful impact.
• Competitive Compensation: Enjoy a competitive salary and benefits package.
• Work-Life Balance: Hybrid flexibility with one day remote and four days in-office per week.
  
  

If you are a self-starter who thrives in a fast-paced, customer-focused environment, we want to hear from you!

Apply Today!

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

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About Hunter Hamilton

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.