Service Manager

Are you a natural born leader? Have a passion for plumbing and excel in sales? Looking for a great opportunity with a reputable company? A career you can be proud of? We’re looking for you too! 
Hunter Recruitment Advisors (HRA), an RPO and Recruitment Marketing Company, is seeking a talented Service Manager in Tacoma, Lacey or Seattle, WA area. This position will be onsite and reporting to one of our reputable business Owners. In this role you will be an integral aspect of the team. 
 
The full time Service Manager will need to have the ability to manage the company workflow, inspire and facilitate training technicians, and successfully lead a great group of employees. The ideal candidate will have a current WA Journeyman or Master’s Plumbing license, 5 years of hands-on residential plumbing and management experience, as well as 3 years of experience in home service sales.  This person will need to have strong technical skills, be revenue driven, and have the capacity to hold others accountable. 

We Offer:

• $75K to $85K (Depending on skills and experience) with generous bonus potential!
• 100% medical coverage and Dental insurance
• Company vehicle
• Company uniform
• Flexible PTO plan (vacation, personal, and sick leave)
• 401K with a match
• Life Insurance
• Training and advancement opportunities

What You’ll Do:

• Manage day to day activities to ensure the success of the field technicians 
• Effectively hire, coach and train technicians to maximize sales and customer service opportunities
• Optimize employee engagement and development for the service department through; routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
• Work with other company/department leaders in driving sales and profitability 
• Develop and maintain a service offering strategy that meets current customer needs and contributes to positive trends in sales and gross margin -- seek additional service offerings that will increase sales and profit
• Ensure that field work is performed in a safe, clean, timely, and orderly manner 
• Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks
• Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
• Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
• Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
• Assess and adjust manpower allocation daily in relation to customer demands and business needs   
• Inspect trucks and uniforms, assessing condition and address unacceptable results as needed
• Verify inventory and that trucks have been restocked
• Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
• Orchestrate daily huddle to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service

What Makes You Great!

• You have a minimum of 5 years proven management experience in the plumbing service industry
• 3 years of in-home sales experience
• Strong technical plumbing knowledge, licensed plumber preferred
• Experience with Service Titan preferred
• A history of demonstrating excellence in team development, sales/operations, and customer service
• Strong organizational skills with close attention to detail; ability to multitask and prioritize
• Strong computer skills
• Ability to lead a technical team by providing leadership and mentorship
• Excellent interpersonal and communication skills
• Good understanding of inventory management and logistics
• Team player with a positive attitude
• Must have a valid driver’s license, clean driving record and the ability to pass a drug test and background check

If you’re ready to be a part of our team, apply today! 

We are an Equal Opportunity Employer

 

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