Shift Manager

Hunter’s seeks to bring southern comfort to South Boston through hospitality minded individuals who drive great guest experiences through exceptional food, beverage and service. Our management team works together, bringing varying skills, backgrounds, and perspectives on restaurant operations. We teach, train and develop employees, emphasizing ambition, problem solving and communication. Team members within the Broadway Restaurant Group are honest, positive, and good communicators.

A Shift Manager at Hunter’s is responsible for ensuring high standards of customer service, managing staff, monitoring inventory, and maintaining a clean and safe work environment. The role requires strong leadership, problem-solving skills, and the ability to work in a fast-paced environment.

Reports To : Restaurant General Manager

Responsibilities :

• Coordinate daily FOH and BOH restaurant operations, providing leadership and supervision to all team members
• Manage all aspects of the dining room operation including training, setup and breakdown before / after service, cleanliness, equipment, and furniture
• Serve as a liaison between FOH and BOH staff during and before service to communicate necessary counts, expected level of business, and other information required for smooth and efficient service
• Guide guest experiences, from start to finish, assisting FOH staff by taking guest orders, serving food and drinks and deliver superior hospitality
• Help bus, maintain, and clean the dining room during service as needed
• Display commitment to volume-oriented service with precise execution
• Exhibit comprehensive knowledge of food and beverage menus
• Respond promptly and accurately to customer complaints and guest feedback
• Communicate with front and back of house staff on guest experiences, both positive and negative; constantly working to improve the flow and efficiency of service
• Manage the responsible serving of food and alcohol, ensuring guest safety in regard to allergens and alcohol consumption
• Ensure compliance with health, sanitation, and safety regulations
• Assist in the hiring, training, development, and coaching of the FOH team, handling performance management as needed and utilizing all HR best practices
• Ensure proper cash handling and closing procedures are followed
• Assist the rest of the management team in reaching sales and labor goals as outlined by Managing Partners and Ownership
• Other duties as assigned

Requirements :

FLSA Status : Non-Exempt, Part-Time or Full-Time