The Catering Director builds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and oversees all aspects of profitability and service within the catering department.
Success Criteria
- Well organized with outstanding coordination and multitasking ability
- Able to communicate up, down and across the organization to ensure success
- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Intermediate skill level using Google applications (Gmail, Docs, Sheets, Slides, Hangouts, etc.) and Microsoft Office Suite
- Excellent verbal and written communication skills
- Reliable, responsible, dependable, and capable of fulfilling obligations with a deep desire to anticipate, engage and satisfy customer needs
- Uses a systematic approach to problem-solving
- Always promotes positive guest and co-worker relationships
- Can calmly and effectively adapt to constructive feedback in high-stress environments
Key Areas of Collaboration and Influence
Collaborates throughout the client organization with individuals who play a role in the success of the catering departmentCoordinates activities with other internal departments and participates in / leads management team meetingsInterfaces with vendors and key service users within client organizationsCoordinates with clients regarding inquiries for hosting high-end or large / custom eventsIdeal Candidate Experience
Must have a bachelor's degree or the equivalent of 3 years of work experience in a similar roleExperience in financial analysis, planning, budgeting, and marketingExperience managing other managers including culinary leadersDemonstrates experience using basic computer software, previous knowledge of CaterTrax or similar catering software and Google Suite a plusCan effectively communicate and relate to all levels within and outside the organizationCreates and builds positive and productive relationshipsPrevious P&L accountability or contract-managed service experience is desirableHotel multi-unit catering experience preferredKey Accountabilities
Sets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficienciesLeads the department to follow all workplace and food safety rules to actively prevent accidentsEnsures the team complies with all ServSafe and HACCP programs and principlesResponsible for all catering team members and functions including the smooth execution of the Catering Standard Operating ProceduresBuilds a dynamic catering team and ensures new team members are on-boarded and trained for successDevelops team members into high-performing individuals by providing constructive feedback and the opportunity to engage in a personal development planDelivers consistent quality in planning and execution of VIP and complex eventsDevelops and executes strategies to achieve catering revenue forecastsDevelops and manages all aspects of the catering budgets; reviews financial reports and takes corrective actions as appropriate to ensure budget goals are metEnsures accurate reporting of all catering-related revenue, expenses, and receivablesBuilds professional relationships with key site service users to instill confidence and build organizational trustLeads in the coordination, execution, and measurement of client-specific initiativesCreates measurable success targets for the team along with a path to achieve themPhysical Demands & Work Environment
Work up to 8 hours a day on your feet, excluding breaksMust be able to lift a minimum of 25lbsCome to work properly dressed according to the dress codeEmployee must be able to work under pressure and time deadlines during peak periodsISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $140,000.00 per year - $160,000.00 per year . Final compensation will be determined based on experience and skills and may vary from the above range.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.
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Salary : $140,000 - $160,000
