What are the responsibilities and job description for the Service Writer - 2nd Shift position at HUNTER TRUCK SALES & SERVICE LLC?
Hunter Truck is Hiring!
We are currently looking for a Service Writer / Advisor to join our energetic and committed team at our Pittsburgh, PA location.
A family-owned, authorized dealer of Peterbilt trucks, Hunter Truck has been a trusted name in the trucking industry since 1938. With a strong commitment to personalized service, parts, and sales, we’ve built long-standing relationships with Peterbilt Motors and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.
Our mission is to build long-term relationships by providing excellent products and services that reflect value, integrity, and teamwork.
Position: Service Writer / Advisor
Schedule: Full-time, Monday to Friday - 2nd Shift, 3:30 PM - 12:00 AM
Location: 4637 Campbells Run Road, Pittsburgh, PA 15205
What We Offer:
- Competitive Wages
- Excellent growth and advancement opportunities
- Benefits: Medical, Dental, Vision, Life, and Disability Insurance, and more
- 401(k) Retirement Investments
- Incentive Plans
- Referral Bonus
- Paid Training
Qualifications:
- Education: High school diploma or general education degree (GED)
- Experience: One to three months related experience and/or training; or equivalent combination of education and experience
- Certifications: Valid driver’s license and driving record that meets company insurability standards
Essential Duties & Responsibilities:
- Customer Interaction: Greet service customers, sell needed work, write repair orders, and estimate repair costs.
- Communication: Answer customer inquiries via phone, listen to vehicle problems, and provide possible solutions.
- Repair Orders: Open/close repair orders and relay customer complaints to technicians. Provide verbal instruction to technicians when necessary.
- Work Review: Review repairs performed and discuss details with the customer.
- Scheduling: Schedule future appointments when requested and ensure the workload is balanced with technician availability.
- Financial Responsibility: Communicate the customer’s financial responsibility for the repair order and payment expectations.
- Customer Relations: Handle customer complaints with courtesy and professionalism, referring dissatisfied customers to the appropriate individuals for resolution.
- Warranty and Claims: Administer warranty and policy adjustments and maintain relationships with manufacturers regarding warranty offerings.
- Documentation: Ensure that all work performed is documented clearly for warranty claims and proper processing.
- Clerical Support: Assist the parts and service departments with clerical duties and help other staff when needed.
- Payments: Receive cash, checks, and credit card payments and maintain repair order files.
Physical & Safety Requirements:
- Maintain a clean and professional appearance at all times.
- Ensure that the work area is neat and clean.
- Adhere to all health and safety policies to contribute to a safe work environment.
How to Apply:
Interested in learning more about Hunter Truck or exploring other openings? Visit www.huntertruck.com/careers and join our talent community.
Hunter Truck is an Equal Opportunity Employer.
All candidate offers are subject to a pre-employment background check and drug screening.
