What are the responsibilities and job description for the Warranty Analyst position at HUNTER TRUCK SALES & SERVICE LLC?
Hunter Truck Is Hiring! We are currently looking for a Warranty Analyst to join our energetic and committed team members at our Eau Claire, PA location.
A family-owned authorized dealer of Peterbilt trucks, Hunter Truck has provided generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales. A name that’s been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.
Our Mission is to build long term relationships by providing excellent products and service that reflect value, integrity, and teamwork.
SUMMARY
The primary function of the Warranty Analyst is to close warranty repair orders and file warranty claims in a timely and efficient manner ensuring all services are charged and priced according to established OEM procedures and applicable flat rate pricing.
HUNTER TRUCK OFFERS:
- Competitive Wages
- Excellent growth and advancement opportunities
- Benefits in medical, dental, vision, life and disability insurance & more
- 401(k) Retirement Investments
- Incentive Plans
- Referral Bonus
- Paid Training
- Part Incentive Program
EDUCATION and/or EXPERIENCE
Associate degree or five years of experience in this position or as service writer preferred. Experience with Microsoft applications is a must.
*Those with experience as an Automotive/Collision Estimator, or with Auto/Commercial Truck Mechanical Experience are encouraged to apply!*
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License required; must meet company insurability standards.
OEM Certification
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Process completed invoices sent from all branches, customers, and fleets for reimbursement from OEM’s.
- Review completed invoices to determine if all charges were applied. Some charges incurred may be, but are not limited to, labor hours, parts, oil, antifreeze, or sublets.
- Become proficient in coding claims according to vendor requirements.
- Enter warranty repair information into the Warranty Management Database System.
- Edit the writing on the repair orders to short legible descriptions fitting the vendor requirements for claim processing.
- Be the liaison between the sending location and the OEM.
- Prepare the part return information for each location and follow up on the progress.
- Understand and ensure compliance with manufacturer warranty and policy procedures.
- Process the credit statements and send to accounting for posting in a timely manner.
- Provide clerical assistance to all Hunter Truck departments as needed (making phone calls, filing, faxing, etc.).
- Attend and lead trainings/meetings when requested. (Analyst must be OEM certified)
- Travel required, as needed.
- Work with department manager to keep abreast of new products and services offered, their features and value, and any changes in procedures.
- Maintain a professional appearance and keep work area neat and clean.
- Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment
All candidate offers are subject to a pre-employment background check and drug screening.
Interested in learning more about Hunter or our other openings visit www.huntertruck.com/careers and join our talent community.
Equal Opportunity Employer
