Working Foreman

EMPLOYMENT INFORMATION:

• Schedule: Full-time, Monday to Friday 3:00pm - 11:30pm
• Location: 1463 Manheim Pike, Lancaster, PA 17601

HUNTER TRUCK OFFERS:

• Benefits in medical, dental, vision, life and disability insurance & more
• 401(k) Retirement Investments
• Service Incentive Plans
• Referral Bonus
• Paid Training
• Boot stipend

EDUCATION and/or EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license and driving record that meets company insurability standards.
• Commercial Driver’s License preferred; must meet company insurability standards
• State Vehicle Inspector Certification preferred

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination, and evaluation of this unit; Also directly supervise 8-12 non-supervisory employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Listens to customer’s description of vehicle problem to determine possible solutions and work procedures.
• Ensures a clear understanding of the customer’s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
• Provide technical support for technicians when necessary.
• Maintain a good working knowledge of applicable warranty offerings.
• Road tests vehicles to quality-check work performed to insure it is ready to be returned to the customer.
• Assist technicians in developing their skills, including on the job training.
• Assist the Service Manager in recruiting, interviewing, hiring, and motivating all qualified service technicians.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensure that all repairs are assigned to technicians in an equal and fair manner.
• Reports all out-of-stock parts and/or shortages associated to shift repairs to the Service Manager.
• Maintain high-quality service repairs and minimal comebacks. Perform quality control checks of completed jobs for thoroughness and quality.
• Review all repairs performed, and be prepared to discuss with the customer, in detail, the work done.
• Assist the Service Manager in handling all customer complaints within 24 hours, informing other managers as appropriate.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Assigns warranty operations to the appropriate qualified technician ensuring SRT hours are known prior to beginning the job.
• Documents all repairs using the Complaint, Cause, and Correction style of documentation and insures all other information is included (i.e. complications, pictures, sublet invoices, component serial numbers, etc.).
• Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).
• Ensures all warranty parts and cores are tagged by the technician and stored in the container provided in the shop.
• Manage department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitor technicians' daily productivity reports and corresponding payroll records
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment at the end of the shift. Report any problems to the service manager or dealer.
• Ensure the proper care, storage, and inventory of special tools.