What are the responsibilities and job description for the On-call Troubleshooter position at Hunter Wave?
Got flexible schedule? Hunter Wave is looking for a On-Call Field Troubleshooter to join our growing team. He/she will be responsible for providing on-site client installation, repairs, and maintenance of client's equipment.
The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.
Responsibilities:
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The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.
Responsibilities:
- Support the client – Oversee all network services and perform tests on equipment and circuits. Troubleshoot issues and resolve any requests or concerns that come up in a timely manner. Perform tests to ensure systems are error-free. Maintain relationships with customers and follow company guidelines
- Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment. Create reports of customer service calls. Make suggestions for equipment upgrades while maintaining the current inventory
- High school diploma or GED required; Bachelor's degree or certification preferred
- Ability to build strong relationships with the customer and display excellent communication skills
- Ability to manage your workflow in a timely and consistent manager
- Ability to lift to 55 pounds
- Problem-solving skills and mechanical aptitude
- Computer skills including Microsoft office
- Knowledgeable about all safety requirements
- Ability to be ON-CALL
- In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement
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