Food & Beverage Manager

POSITION SUMMARY: The Food & Beverage Manager will oversee F&B operations at the Club while upholding quality service standards and adhering to the Club’s procedures. This position will be passionate about providing excellent customer service to each member and guest by performing the following duties:

ESSENTIAL DUTIES & RESPONSIBILITIES

• Strong leader who communicates effectively to staff, the Management team, members, and guests.
• Coordinates with the Management team on the development, interpretation and implementation of club policies, standard operating procedures and training programs, manuals, directives, work schedules, rules, and regulations for the staff.
• Oversees Host/Hostess daily, ensuring that proper floor plans are created and that the dining room is set up for success each shift.
• Monitors servers throughout the shift to ensure all tables are properly maintained, water glasses are kept full, and food is delivered promptly. Addresses any negative feedback from members or guests immediately upon occurrence.
• Strong leader who communicates effectively to staff, the Management team, members, and guests.
• Demonstrates an understanding of profit/loss management, marketing, and management of a formal dining room, casual dining room, multiple bars, luxury catering events and beverage menu development.
• Interacts with staff of all levels in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, and efficient with a high level of professionalism.
• Possesses thorough menu knowledge including ingredients, preparation, sauces and garnishes.  Knows the wine list including brand, type, and food compliments.
• Inspects and ensures all side work is completed, items are properly cleaned and stored, tables and floors are clean, and rooms are re-set at the end of each shift. Completes all closing manager duties each shift.
• Coordinates with the Management team on the development, interpretation and implementation of club policies, standard operating procedures and training programs, manuals, directives, work schedules, rules, and regulations for the staff.
• Effectively manages staff and demonstrates the ability to maintain staff attendance, appearance, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover, and disciplinary action.
• Supervises, develops, and assists in evaluating the service staff and assists with the completion of evaluations.
• Assists with interviewing, hiring, and terminating service staff.  Provides on-boarding and continuous training for all FOH staff, including POS training.  Consistently ensures all staff follow the Club’s standard operating procedures and are properly groomed and in the correct uniform.
• Completes and submits reports on time such as time sheets, schedules, rate changes, status and position changes, terminations, staffing requisitions, revenue analysis, end of shift reports, etc.
• Handles and resolves complaints concerning food, beverage, and service.  Communicates to the appropriate F&B leadership the details of each opportunity. 
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt/pepper holders, sugar bowls, china, glassware, flatware, and linens.  Ensure items are at par levels and properly stored.
• Manages within budgetary restraints.  Monitors dining room labor and supplies.  Adjusts as necessary to achieve financial goals.
• Conducts pre-meal meetings and attends all staff/management meetings, as necessary.
• Assures compliance with health, safety, sanitation, and alcohol awareness standards.
• Any other tasks assigned by the Director of Food & Beverage or Asst Director of Food and Beverage.

Education / Experience

• Bachelor’s degree in hospitality management preferred
• Minimum of 3 years of relevant food and beverage management experience, preferably in a private club, hotel, or resort setting.

Qualifications/Skills

• Knowledge of NorthStar a plus
• Must have excellent communication skills and be proficient in English 
• Pleasant, friendly personality
• Strong leadership and organizational skills.
• Proficiency in budget management.
• Knowledge of industry trends.

Licenses or Certificates

• Florida Food Manager Certification
• Florida Safe Serve Alcohol Compliance
• CPR/AED Certification
• Knowledge of NorthStar a plus

Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• Must be able to lift, push, pull and move up to 50 lbs. on a regular basis 
• Frequent walking, reaching, bending, turning, squatting, stooping, and stretching
• Must be able to stand for extended periods
• Normal vision and hearing ranges required

Grooming

• All employees are required to maintain a neat, clean, and well-groomed appearance. (Specific grooming standards are available.)
• Nails should be maintained in clean condition.
• Hair must be neat and tidy.
• Perfume or strong scents should be avoided to maintain a neutral environment

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)