What are the responsibilities and job description for the Front Desk Receptionist - FT position at Hunters Run Country Club?
POSITION SUMMARY: The Receptionist will provide and ensure a positive first impression to the club’s members and guests by delivering an enthusiastic, courteous, and friendly disposition and warm consistent greeting. This position will handle numerous responsibilities including taking reservations for several areas, facility preparation and interaction with members and guests.
The full time position is from Tuesday through Saturday from 8:30am until 5:00pm.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assist members and guests with reservations.
- Assist members and lodge guests with inquiries regarding activities, programs, and events throughout the club.
- Assist members with inquiries regarding several dining outlets throughout the property.
- Promote merchandise sales, activities, programs and events at the club.
- Answer the phone with a friendly and uniform greeting as per the SOP.
- Take reservations for dinner at different dining outlets by using the reservation computer system.
- Possesses knowledge of information and pricing for all club activities, programs, and events.
- Understands, monitors, and enforces the club's rules and regulations.
- Greetings members by name, with a consistent and sincere greeting, and knows their needs all while continuing to strive for perfection. Use members’ names as much as possible throughout their visit.
- Keeps the work area clean and always organized.
- Maintains a professional appearance and is always in proper uniform. This includes proper grooming, shirts pressed and tucked in, and name tag worn.
- Typing, copying, filing documents as needed.
- All other tasks assigned by Reservation Supervisor and Food and Beverage Director.
Education / Experience
- High school diploma or general education degree (GED)
- Minimum of 2 years of relevant experience, preferably in a private club, hotel, or resort setting.
Qualifications/Skills
- Proficient in Microsoft Word, Excel, Power Point and Outlook
- Knowledge of NorthStar a plus
- Excellent customer service skills
Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)
- Must be able to lift, push, pull and move up to 50 lbs. on a regular basis
- Frequent walking, reaching, bending, turning, squatting, stooping, and stretching
- Must be able to stand for extended periods
- Normal vision and hearing ranges required
Grooming
- All employees are required to maintain a neat, clean, and well-groomed appearance. (Specific grooming standards are available.)
- Nails should be maintained in clean condition.
- Hair must be neat and tidy.
- Perfume or strong scents should be avoided to maintain a neutral environment
Other
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)
