What are the responsibilities and job description for the Quick Lane Service Advisor position at Huntersville Ford?
Huntersville Ford is a locally owned and operated dealership located in the southern end of the Lake Norman Area. Our dealership was founded in 2002 by Dan Parks and Vernon Krause who have been in business together since 1991. Our community trusts us, and our commitment to excellent customer service keeps our neighbors coming back.
The Krause Auto Group has been in business for over 29 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
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Ensure the daily inventory of technicians' time is consistently sold to service customers
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Distribute work between technicians efficiently
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Answer technical questions about vehicle problems, warranties, services, and repairs
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Maintain Customer Success Index at or above company standards
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Assist in diagnosing vehicle problems; order parts and tools as necessary
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Reinforces company policies and adheres to company standards
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Encourages compliance with applicable laws and regulations
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Maintain good working relationship with factory(s) and foster positive employee relations
What we offer:
- A positive, professional work environment with the best training in the industry
- Employee development through training
- Paid Vacation
- Medical, Dental and Life Insurance
- 401(k)
- Full-time position
- Closed Sundays
- Full Time and Advancement Opportunities
- Holiday lunches/grill outs
- Employee appreciation celebrations
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
