What are the responsibilities and job description for the Reservationist position at Huntingdon-Bedford-Fulton Area Agency on Aging?
Job Overview
We are seeking a dedicated and detail-oriented Reservationist to join our team in the hospitality sector. The ideal candidate will have a passion for providing exceptional guest services and will play a crucial role in ensuring that all reservations are handled efficiently and accurately. This position requires excellent communication skills and a strong understanding of hotel operations.
Duties
- Manage incoming reservation requests via phone systems, email, and online platforms.
- Provide detailed information about hotel services, room availability, and rates to potential guests.
- Process reservations accurately and efficiently while ensuring all guest preferences are noted.
- Collaborate with the front desk team to coordinate check-ins, check-outs, and special requests.
- Assist in managing group bookings and special events as needed.
- Maintain accurate records of reservations and cancellations in the hotel management system.
- Handle guest inquiries and resolve any issues related to reservations or accommodations.
- Uphold high standards of phone etiquette while communicating with guests.
Qualifications
- Previous experience in a hotel or hospitality environment is preferred.
- Familiarity with hospitality management software or hotel management systems is a plus.
- Strong knowledge of front desk operations and guest services principles.
- Excellent phone etiquette and communication skills.
- Ability to work well under pressure in a fast-paced environment.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- A background in night audit processes is beneficial but not required.
- A passion for providing outstanding customer service in a resort or hotel setting.
Join our team as a Reservationist and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $13.02 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health savings account
- Life insurance
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
- Overtime
Work Location: In person
Salary : $13 - $15
