Description

Summary:
The Credit Card Associate works in a fast-paced and constantly changing environment supporting customers through complex and challenging situations. This is a sales focused team with goals for balance transfers and adding authorized users.

Duties & Responsibilities:

• Provide inbound service for consumer and business credit card customers and CSA overflow support
• Have engaging conversations to develop Huntington brand loyalty - including credit card balance transfers, adding authorized users, rewards redemption, product education and more
• Assist customers with credit card account maintenance requests and service inquiries
• Work individually and with your team to meet and exceed established goals
• Maintain up to date knowledge on all Huntington products, services, technology, and procedures
• Resolve customer concerns in a timely and efficient manner to support first contact resolution
• Manage reputational risk by complying with all policy and procedure requirements
• Must consistently demonstrate Huntington Values and Category of One behaviors
• Performs all other duties as assigned

Basic Qualifications:

• High School Diploma or GED
• 1 year of customer service experience
• 6 months Customer Solution Center experience

Preferred Qualifications:

• Demonstrating dependability with attendance history and currently not on any form of Written Warning
• Possess exceptional written and verbal communication skills, including typing, grammar and spelling proficiency
• Strong negotiation and problem solving skills
• Ability to be upbeat in a fast-paced and evolving environment
• Quick learner with above average retention skills
• Adaptable to change
• Desired candidates will have a strong referral/sales record and experience
• Knowledge of and personal experience using credit card products

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basi