Description

Summary:

The Head of Consumer Credit Cards is responsible for leading the development, strategy, and execution of the bank’s consumer credit card product strategy. This individual will work closely with cross-functional teams to drive growth, innovation, profitability, and customer satisfaction across the credit card product suite to achieve aggressive long term growth targets.

Duties & Responsibilities:

• Leadership & Strategy Development:
  • Lead the consumer credit card business, including the design and execution of product strategies to drive growth and profitability.
  • Develop long-term strategic plans and set business targets, budgets, and KPIs for the portfolio and ensure that they are achieved.
  • Align strategy and product roadmap with senior leadership with company-wide goals.
• Product Development & Innovation:
  • Oversee the development of new and innovative consumer credit card products, features, and benefits to meet evolving customer needs and drive profitability.
  • Drive innovative solutions by researching emerging trends and customer behaviors, while ensuring alignment with the brand strategy.
  • Work with design and tech teams to enhance customer experience and digital engagement for credit cardholders
• Customer Acquisition & Retention:
  • Develop strategies for acquiring new customers while ensuring the retention of existing ones.
  • Lead cross functional team of partners including Marketing, analytics, technology and credit risk to drive customer acquisition campaigns and promotions.
  • Establish loyalty programs and incentives that enhance customer engagement and satisfaction.
  • Leverage customer data and insights to improve the value proposition and customer experience.
• Risk & Compliance Management:
  • Ensure that all credit card products comply with relevant regulatory requirements, internal policies, and industry standards.
  • Develop and monitor risk management frameworks, including credit risk, fraud prevention, and operational risk for consumer credit card products.
  • Monitor portfolio performance and adjust credit policies as necessary to mitigate risk and ensure a healthy portfolio.
• Team Management:
  • Lead and mentor a team of product managers and collaborate with cross functional group of partners including analysts, marketers, and risk managers.
  • Foster a culture of high performance, collaboration, and innovation within the team.
  • Manage team performance, career development, and training initiatives to build a high-functioning, motivated team.
• Financial & Operational Performance:
  • Oversee the financial performance of the consumer credit card portfolio, including revenue generation, cost management, and profitability.
  • Monitor operational metrics such as customer acquisition costs, utilization rates, and charge-off rates to optimize performance.
  • Report regularly to senior management on key performance indicators (KPIs), financial results, and strategic initiatives.
• Partnership Management:
  • Develop and manage relationships with key external partners, including payment networks,fintech companies, third-party vendors, and credit bureaus.
  • Negotiate favorable terms with external partners to enhance product offerings and drive customer acquisition.

Basic Qualifications:

• Bachelor's degree in Business, Finance, Economics, Marketing, or a related field.
• 10 years of experience in the financial services industry, with at least 5 years in a leadership role focused on consumer credit cards or retail banking products.
• Proven experience in developing and managing large-scale credit card portfolios.
• Strong understanding of credit risk, financial analysis, and regulatory compliance in the credit card industry.
• Experience with product innovation, customer acquisition strategies, and digital transformation in the payments space.

Preferred Qualifications:

• Master’s degree
• Experience with digital credit card products and mobile banking apps.
• Familiarity with emerging trends in the fintech and payments industry.
• Knowledge of machine learning or AI applications in credit risk management.
• Strong leadership and team management skills.
• Excellent strategic thinking and decision-making abilities.
• Deep knowledge of consumer credit card products and financial services.
• Strong financial acumen and ability to drive profitability.
• Effective communication and stakeholder management skills.
• Ability to work in a fast-paced, high-pressure environment.
• Knowledge of regulatory requirements related to consumer credit, such as the CARD Act, Dodd-Frank, and CFPB guidelines.

#LI-Hybrid

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position