Description

Summary:

Huntington has embarked on a journey to invest in, and optimize for, our customer's Digital Channel experience. Huntington will focus on improving customer sales and service experiences by designing journeys around a simplified (e.g. digitization) customer experience and deploying to multiple channels (e.g. front-line bankers) to ensure a simple, easy and seamless customer experience. The Consumer Banking Digital Director will be a leader in this journey, working across segments, products and channels, to deliver capabilities for our customers and colleagues.

Duties & Responsibilities:

• Designing and implementing digital strategy as part of Consumer & Regional Banking’s broader strategic goals
• Oversight of the digital experience roadmap ensuring business objectives and key results align to the product vision
• Support Consumer & Regional Banking by taking the priorities set from the strategic plan and delivering well defined EPICs, features and MVPs for execution
• Enhancement of Customer - Colleague satisfaction throughout the sales, onboarding and servicing process
• Serve as subject matter expert for Consumer Banking journeys with an emphasis on shifting to a simplified and integrated experience across channels
• Collaborates on creation and tracking of KPI's specific to business banking assets
• Works directly with channel, segment, product and customer advocacy to identify opportunities to drive the Consumer Banking agenda
• Collaborate with Architecture and User Experience to design target state capabilities and experiences
• Support and/or lead business case preparation to support strategic initiatives
• Manage vendor relationships involving contract negotiation, implementation and professional services

Required Qualifications:

• Bachelor's degree in business, technology, finance or related field
• 12 years of business experience working in Financial Industry and/or product organization
• 5 years of agile delivery with experience in EPIC/MVP definition, user experience/design and system/data architecture
• Strong knowledge about consumer banking products including Deposits, Credit/Debit Card and/or Wealth
• Experience managing the risk and controls agenda for digital products and services
• Ability to communicate with all levels of management
• Building and presenting executive level presentations

Preferred Qualifications:

• Masters' degree with 5 Years Leadership Experience
• Ability to effectively work in a matrixed organization with colleagues across various reporting structures
• Ability to educate and drive cultural awareness of Digital Channel strategy and opportunities
• Excellent influencing, consulting and communication (both oral and written) skills, with the ability to successfully interact with and relate complex technical information to multiples audiences in business terms
• Ability to independently manage multiple work efforts, including driving to execution, through key stakeholders across the bank
• Strong research and analytical skills with an ability to innovate (ie. Think outside of the box) to come up with optimal solutions
• Efficient with Microsoft Office tools (Word, Excel, Visio, PowerPoint, Outlook)
• Acute attention to detail with an ability to identify or discover trends or themes
• Ability to clearly articulate methodology for issue resolution to complex problems
• Analytical thought process and ability to determine paths of action and make recommendations to remediate issues
• Problem solving and critical thinking, with the ability to identify root cause and proper solution

#LI-Hybrid

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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position