Patient Appointment Specialist (Per Diem)

Do you enjoy working in a Call Center and in a team environment? Are you looking for an opportunity with flexible hours? This position has the option to work from home.

We have an excellent opportunity available now as a Patient Appointment Specialist!

Huntington Hill Imaging Center (managed by California Medical Business Services) takes pride in delivering the highest standard of patient care. Our call center team strives to ensure patients are treated with care and compassion. We believe that working in healthcare is a unique calling. Our caring and knowledgeable professionals have a passion and drive to treat every patient with the highest level of kindness and care. Patient care is our reason for being! We welcome you to explore our career opportunities and apply to work for an industry leader in radiology patient care!

This per diem Patient Appointment Specialist position will work from our centralized call center at our corporate office in Arcadia, CA.

Pay Range: $21/hour

The scheduled shift is:

• Per Diem (as needed)
• Monday-Friday, 8:50am-5:30pm (occasional Saturday overtime).
• There is an opportunity to work remotely after successfully passing the introductory period and meeting goals.

What You Will Do:

You will be the first point of contact with patients who need assistance with an appointment at one of our six outpatient radiology imaging centers. In this vital/team work orientated role you will answer a high volume of calls, schedule patients for a wide variety of exams, some of which include: MRI, CT, Ultrasound, and Mammography, DEXA's and PET scans. The ideal candidate will need to be able to communicate well, be organized and work on a computer answering calls using a head set. Will also be required to sit for long period of time and expected to coordinate patients exams, follow-up calls, work in a call center, and work with team members.

• Schedule the following radiology procedures: Bone Density, Mammography, Ultrasound, MRI, and CT.
• Answer a large volume of phone calls for entirety of work shift assigned.
• Know the preparation and protocols if there is one for each exams being scheduled.
• Obtain doctors orders, authorizations, clinical notes and labs when needed.
• Obtain new physicians address, fax number and NIP number.
• Contact patients when referring physicians request from online portal.
• Must document notes when accessing a patient account.
• Confirm patient’s appointments and preparations.
• Compile a list and schedule patients that request future appointments with specific Radiologist.
• Maintain patient confidentiality.
• Any other duty as assigned by the Director, Manager or Lead.

What You Will Bring:

• One year work experience, preferably in a medical office setting
• Knowledge of medical terminology desirable
• Word processing and computer experience
• Additional appropriate education may be substituted for one year of work experience
• Knowledge of business office procedures, including knowledge of grammar, spelling and punctuation to type patient information.
• Skill in operating a computer and photocopy machine.
• Skill in answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees and the public.

What Your Work Environment Is Like:

Work is performed primarily in a standard office environment with extensive contact with individuals and frequent interruptions. Must be able to sit for prolonged periods of time, operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Must be able to lift 15 pounds. Must be able to see in the normal visual range with or without correction. It is necessary to view and type on computer screens for long periods. Hear in the normal audio range with or without correction.

Mandatory COVID-19 Vaccination Policy

As a healthcare provider, California Medical Business Services (CMBS) mandates that all its employees are vaccinated for COVID-19. Unless there is a verified disability that precludes vaccination or an approved religious exemption, CMBS requires proof of COVID-19 vaccinations for employment.

Employees with approved exemptions may not work in patient-facing positions, but only in back office positions where they do not have any contact with patients.

Who We Are:

CMBS has been in business for more than 50 years (and counting), helping job seekers just like you find great opportunities in the healthcare industry. But CMBS isn't you average company. Our goal is to provide a working environment where our employees may gain knowledge, experience and recognition for their work. We believe our people are our most valuable asset.

Whether it's our monthly celebrations, social events, or employee appreciation events, you'll quickly find out why CMBS is a great place to work!

CMBS is an Equal Opportunity Employer. We bring unique talents together to build something special. That's why we welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Our goal is to be a diverse workforce that is representative of our clients and communities. We strongly encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, people of all ages, and veterans to apply. We are committed to building a team that is inclusive of a variety of backgrounds and perspectives.

Pay: From $21.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Free parking
• Paid training
• Work from home

Medical Specialty:

• Radiology

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• RESPONSE REQUIRED: Are you able to work ONSITE in Arcadia, CA 91006 until successfully passing the introductory period and meeting goals?
• RESPONSE REQUIRED: Are you able to work 8 hour shifts from 8:50am-5:30pm? *During the training period, the hours will be full time and then days/week can be reduced.*

Experience:

• Call Center: 1 year (Preferred)
• Medical insurances: 1 year (Preferred)
• Medical: 1 year (Preferred)

Ability to Commute:

• Arcadia, CA 91006 (Required)

Work Location: In person

Salary : $21