Bistro Attendant

Job Title: Bistro Attendant / Server

Reports To: Restaurant Manager & Supervisor

Position Summary:

As a Bistro Attendant, you are the face of our guest experience—delivering warm, personalized, and efficient service that keeps guests coming back. You’ll craft high-quality drinks and meals, engage with guests, and create a welcoming, upbeat environment. Your goal is to ensure every guest feels valued and leaves with a memorable impression.

Key Responsibilities

• Greet every guest with genuine enthusiasm and hospitality
• Engage in meaningful conversations to identify guest preferences and make thoughtful recommendations
• Accurately take and enter food and beverage orders into the POS system
• Prepare coffee beverages, specialty drinks, and food items using equipment such as espresso machines and TurboChef ovens
• Complete all opening, running, and closing side duties according to shift assignments
• Keep the work area clean, organized, and fully stocked
• Ensure guest satisfaction by checking in throughout the dining experience and responding to needs promptly
• Process payments, handle cash and credit transactions, and present checks in a timely manner
• Collaborate and communicate effectively with teammates; support others as needed
• Assist in food running and maintain the ability to carry multiple plates
• Say thank you—use guest names whenever possible and invite them to return
• Contribute to a fun, energetic work environment while maintaining professionalism
• Be flexible and available to support other team members or departments as needed

Qualifications

• Must be at least 21 years old (required if serving alcohol)
• Availability to work weekends, holidays, and special events (unless approved by management)
• Strong communication, time management, and guest service skills
• Knowledge of alcoholic beverages and standard drink recipes
• Familiarity with POS systems and basic math for handling transactions
• High personal integrity and accountability
• Ability to multitask in a fast-paced environment
• Understanding of alcohol service laws and safety compliance
• Willingness to learn, adapt, and have fun while working
• Let me know if you'd like a version customized for a Marriott or Hilton property, or if you want a more formal or more casual tone.

Lifting & Physical Requirements

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Must be able to bend, reach, stoop, and lift up to 25 lbs frequently and up to 50 lbs occasionally
• Must be able to carry multiple plates and trays with balance and efficiency
• Ability to perform repetitive tasks such as cleaning, food prep, and beverage service
• Must be able to work in a fast-paced environment with varying noise levels and temperature changes
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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