What are the responsibilities and job description for the Front Desk Agent position at Huntington Hotels?
Salary Range: $21-$23 per hour.
We are looking for a Customer Service Superstar to join our Hospitality family! Located at the waterside in the beautiful Liberty Station area, our hotel is one of the top ranked TripAdvisor hotels in all of San Diego. We are looking for energetic and ambitious people to join our fun-oriented team of hospitality champions!
The ideal candidate will have previous hotel experience working hotel front desk, but it is not required. If you feel that you will be a good fit for our employee-centric culture, then I encourage you to apply!
Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing
Ready to kickstart your career in the hospitality industry? Join us at Huntington! We're all about managing and developing top tier Marriott and Hilton branded hotels! We're not just a company, we're a launchpad for your career! Learn from industry veterans, grow your skills, and make your mark in the hospitality world. We're known for our high performance and innovative strategies. But what sets us apart is our vibrant team and our committment to creating amazing guest experiences. So, if you're a go-getter looking for an exciting opportunity, Huntington is the perfect place for you! Let's redefine hospitality together!
Join the Huntington Hospitality Team!
Your Career Starts Here — Let's Redefine Hospitality Together!
At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.
Why Huntington?
- Career Growth: Learn from industry leaders and gain hands-on experience.
- Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
- Vibrant Team: Work alongside passionate professionals committed to excellence.
Position: Guest Experience Specialist
Reports To: Front Office Manager
What You'll Do:
- Be the friendly face of our hotel, greeting guests with warmth and professionalism.
- Efficiently manage room assignments and key distribution.
- Stay informed about hotel events, ensuring smooth guest experiences.
- Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
- Process payments and prepare accurate guest invoices.
- Keep the front desk organized, clean, and safe.
- Serve as the go-to expert for hotel amenities and local hotspots.
- Recommend top dining, entertainment, and shopping options nearby.
- Manage guest communications, including mail and messages, with discretion.
- Coordinate transportation arrangements like a pro.
- Respond calmly and effectively during emergencies.
- Answer calls promptly with a friendly, professional demeanor.
- Assist guests with in-room features for maximum comfort.
- Log and follow up on guest feedback to ensure satisfaction.
- Communicate guest needs to the right departments quickly and clearly.
- Resolve billing issues with attention to detail and accuracy.
- Handle transactions securely and with integrity.
- Master property management systems and tech tools to streamline operations.
- Promote current rates, offers, and hotel packages with enthusiasm.
- Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
- Jump in wherever needed with a positive, can-do attitude.
What We're Looking For:
- High School diploma or equivalent required.
- Customer service experience with a talent for making people feel welcome.
- Previous hotel front desk experience is a plus but not required.
Key Skills for Success:
- Strong communication skills: read, write, and speak clearly and confidently.
- Flexible schedule: available for varied shifts as business demands.
- Hospitality mindset: anticipate guest needs and deliver personalized service.
- Professionalism: maintain a polished appearance and demeanor.
- Attention to detail: actively listen and focus on guest interactions.
- Ready to launch your hospitality career? Apply now and become part of the Huntington story!
Salary : $21 - $23
